Open to opportunities

Akhilesh M

@akhileshm

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Business Consultant specializing in Telecom and strategic planning.

India

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What I'm looking for

I seek a role that fosters collaboration, innovation, and growth opportunities.

I am a Business Consultant with extensive expertise in the Telecom industry and a solid understanding of the financial domain. My experience encompasses strategic planning, process optimization, and stakeholder management, allowing me to deliver innovative solutions that drive growth and add value. I have a proven track record of conducting data analysis and management, fostering collaborative relationships, and facilitating digital transformation.

Currently, I work at CSG International Pvt Ltd, where I manage international onsite activities and ensure the seamless implementation of strategies that align with clients' business goals. My ability to develop tailored strategic plans has resulted in measurable improvements in efficiency, productivity, and profitability for my clients. I pride myself on building long-term client relationships through exceptional service delivery and clear communication.

With a background in quality assurance and software engineering, I possess strong analytical skills and a knack for problem-solving. I am passionate about equipping teams with the necessary skills to implement recommended strategies effectively, ensuring sustainable success for my clients.

Experience

Work history, roles, and key accomplishments

Current

Business Consultant

Current

CSG International Pvt Ltd.

Jan 2021 - Present (4 years 7 months)

Demonstrated expertise in the Telecom Industry, with deep knowledge of industry regulations, best practices, and emerging technologies. Successfully managed international onsite activities at the client's location and ensured the seamless implementation of strategies, resulting in the achievement of business goals during go-live.

Strategic Planning Stakeholder Management Risk Management Client Relationship Management Data Analysis

QA Engineer

Samespace Pvt Ltd.

Jan 2019 - Present (6 years 7 months)

Capable of developing detailed test plans outlining objectives, scope, approach, resources, and schedule for thorough testing coverage. Experienced in designing effective test cases covering functional and non-functional requirements to ensure maximum test coverage and accuracy.

Test Planning Testing Design Quality Assurance Functional Testing Non Functional Testing

Software Engineer

NTT Data Pvt Ltd.

Jan 2017 - Present (8 years 7 months)

Strong ability to analyze complex problems and propose efficient solutions. Effective communication and collaboration in agile environments.

Problem Solving Agile Methodologies Communication Collaboration Software Engineering

Junior Associate

British Telecom

Jan 2016 - Present (9 years 7 months)

Experienced in managing ticket queues, prioritizing tasks based on urgency and impact, and ensuring timely resolution of issues within service level agreements (SLAs). Proactive in identifying recurring issues or trends from ticket data and providing suggestions for process improvements or knowledge base updates to minimize future incidents.

Ticketing Prioritization SLA Management Process Improvement Root Cause Analysis

Education

Degrees, certifications, and relevant coursework

National Academy of Telecom & Finance Management

PG Diploma, Telecom Technology & Management

Completed a Post Graduate Diploma in Telecom Technology & Management. Gained expertise in the telecom industry, including regulations, best practices, and emerging technologies.

Alva’s Institute of Engineering & Technology

Bachelor of Engineering, Computer Science

Earned a Bachelor of Engineering in Computer Science. Developed strong analytical skills and problem-solving abilities, along with effective communication and collaboration in agile environments.