Looking for a job

Akash raj

@akashraj3

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I improve operational accuracy through MIS reporting, data validation, and quality audits.

India

Message

What I'm looking for

I'm looking for a role where I can improve data quality, reporting accuracy, operational workflows, and AI or bilingual content evaluation through structured analysis and adherence to clear guidelines.

I've led sales operations, workflow monitoring, regional reporting, and SLA compliance at Ola Electric, using customer interactions and operational data to improve accuracy and turnaround times.

At AGS Transact Technologies, I managed end-to-end MIS reporting, data validation, and quality auditing across operational divisions. I cleansed large transactional datasets, maintained data integrity, and built analytical dashboards for Regional Managers.

My background also includes technical workflow and system-integration projects at Ashish IT Solution, plus bilingual customer support and claims verification at G7CR Technologies. I bring six years of experience in structured reporting, process optimization, Hindi-English communication, and quality-focused operations.

Experience

Work history, roles, and key accomplishments

Store Manager / Operations Lead

Ola Electric

Oct 2024 - Jan 2026 (1 year 3 months)

Directed end-to-end sales operations, workflow monitoring, and regional reporting, ensuring rigorous operational quality. Analyzed customer interactions and operational data logs to improve workflow accuracy and reduce turnaround times.

Operations Management Data Analysis Workflow Monitoring SLA Compliance Reporting Documentation

MIS Executive

AGS Transact Technologies

Aug 2021 - Aug 2024 (3 years)

Spearheaded end-to-end MIS reporting, data validation, and quality auditing across diverse operational divisions. Conducted strict data cleansing and auditing of large transactional datasets to ensure 100% data integrity.

MIS Reporting Data Validation Quality Auditing Data Cleaning Analytics Dashboards Excel V Lookups Pivot Tables Conditional Formatting

Project Engineer

Ashish IT Solution

Nov 2019 - Jul 2021 (1 year 8 months)

Managed technical workflows, system integration, and deployment tasks for multi-tier IT infrastructure projects. Audited technical documentation and verified system data outputs against defined technical quality standards.

Technical Workflow Management System Integration Deployment Technical Documentation Quality Assurance

Customer Service Representative (CSR)

G7CR Technologies (DTDC)

Jan 2017 - Dec 2019 (2 years 11 months)

Resolved franchise grievances, verified claim data, and maintained operational compliance within defined SLAs. Achieved high First-Call Resolution (FCR) rates through clear, empathetic bilingual communication in Hindi and English.

Customer Service Grievance Resolution Data Verification SLA Compliance Bilingual Communication Hindi English