Ajibola Abiodun
@ajibolaabiodun
Data Analyst using SQL, Python, and Power BI; analyzed 203,769 Bitcoin transactions for blockchain risk insights.
NigeriaWhat I'm looking for
I analyzed 203,769 Bitcoin transactions and 234,355 transaction flows in the Blockchain Risk Analysis project, applying graph analytics to support fraud-risk identification and compliance investigations. I also produced business-focused recommendations for identifying potentially suspicious activity.
In the TradeZone E-Commerce Analytics project, I used SQL to examine customer transactions, product performance, and revenue trends, and performed data quality checks to improve reporting accuracy. My earlier support roles at MODSQUAD, Microsoft, and TEK-Expert included investigating customer and technical issues and using reporting insights to identify recurring patterns and process improvements.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
MODSQUAD
Dec 2025 - Feb 2026 (2 months)
Resolved 100+ weekly customer issues including refunds, subscription cancellations, billing inquiries, login problems, and account requests via Zendesk, consistently meeting 95% SLA compliance. Analyzed customer data to identify recurring patterns and inconsistencies, leading to a 15% reduction in repeat inquiries through proactive resolution strategies.
Resolved 95% of tickets within SLA, boosting customer satisfaction scores by 60%. Investigated recurring incidents and used reporting insights to identify process improvement opportunities.
Technical Support Engineer
TEK-Expert
Apr 2022 - Aug 2022 (4 months)
Researched and troubleshot technical issues, achieving 70% reduction in unresolved escalations. Supported enterprise-level operations by resolving complex technical issues and improving escalation workflows.
Education
Degrees, certifications, and relevant coursework
Udemy
Data Analyst Program, Data Analysis
Data Analyst Program in progress, expected completion in 2026.
Coursera
Google Data Analytics, Data Analytics
Google Data Analytics course in progress, expected completion in 2026.
Coursera
Information Systems Auditing, Controls & Assurance, Information Systems Auditing
Completed certification in Information Systems Auditing, Controls & Assurance.
HNG
HNG Internship Certificate, Data Analysis
Completed HNG Internship certificate.
Ladoke Akintola University of Technology
Bachelor of Technology, Computer Engineering
2009 - 2014
Grade: Second Class Upper Division
Bachelor of Technology in Computer Engineering, graduated with Second Class Upper Division.
Coursera
Google IT Support Certificate, IT Support
Completed Google IT Support Certificate.
Udemy
Windows Server Administration, Windows Server Administration
Completed Windows Server Administration course.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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