At PPL Solutions, I implement Crexendo Ciaro AI receptionists from customer discovery through configuration, testing, and go-live. I created a discovery guide for gathering FAQs, expected behavior, routing logic, and fallback requirements.
I test responses in chat and live calls, revise knowledge-base content when answers are inaccurate or incomplete, and rerun questions to verify changes. Earlier, I supported enterprise and SaaS environments at Pontoon Solutions, RingCentral, and Comcast, documenting troubleshooting and coordinating escalations.
