Ajaz Fatima

At bp, I validate and approve more than 40 commercial fuel contracts each month in PROS CPQ, ensuring pricing, rebates, Incoterms, and approvals meet commercial governance requirements.

I manage SAP SD pricing and condition records for B2B fuel customers, resolving billing discrepancies that improved pricing accuracy by 18% year on year. I also introduced standard operating procedures and Excel-based master-data checks that reduced contract-to-bill turnaround by 25% and saved regional commercial teams 10 hours each week.

I work closely with sales, finance, and IT to translate contract terms into SAP configuration, pricing rules, and operational processes for downstream fuel operations.

Earlier at IGT Solutions, I handled high-volume travel customer enquiries across phone, email, and chat, resolving booking, ticketing, cancellation, refund, and passenger-support issues with accuracy and clear communication.