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Aida User

@aidauser3

Operations and Office Management Specialist who streamlined scheduling and managed Salesforce CRM at Lindamood-Bell Learning Processes.

Denmark

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At Lindamood-Bell Learning Processes, I directed daily facility operations, client enrollment, billing workflows, and record-keeping using Salesforce CRM. I also streamlined scheduling, capacity planning, and facility allocation.

I led operational onboarding and administrative training for instructional staff, and served as the central contact for clients, managing consultations, reporting, and issue resolution.

At Harris Primary Coleraine Park, I coordinated between staff, management, and UK Social Services. I monitored attendance and engagement data to prepare compliance reports.

At English Connection, I designed and ran corporate workshop logistics and delivered language and communication training for adult learners. Earlier, at Badalona Idiomes, I taught business communication and public speaking while handling course administration and exam schedules.

Experience

Work history, roles, and key accomplishments

Language Educator & Corporate Seminar Facilitator

English Connection

Dec 2025 - Jul 2026 (7 months)

Designed and executed professional workshops, managing group logistics and seminar administration for corporate clients. Delivered targeted language and communication training to executive and professional adult learners.

Workshop Design Logistics Client Management Communications Training

Operations Manager & Regional Operations Coordinator

Lindamond-Bell Learning Processes

Nov 2016 - Mar 2025 (8 years 4 months)

Directed daily facility operations, client enrollment, billing workflows, and record-keeping using Salesforce CRM. Streamlined scheduling, capacity planning, and staff onboarding to ensure seamless service delivery.

Salesforce Office Administration Billing Scheduling Process Optimization Staff Onboarding Logistics Stakeholder Management Client Relations

Student Support & Safeguarding Coordinator

Harris Primary Coleraine Park

Oct 2014 - Oct 2016 (2 years)

Acted as the primary operational liaison between internal staff, management, and external agencies. Monitored and analyzed attendance trends and operational metrics for compliance reporting.

Data Management Reporting Compliance Stakeholder Management

Corporate Language Trainer & Instructor

Badalona Idiomes

Sep 2009 - Aug 2014 (4 years 11 months)

Delivered business communication and public speaking modules for corporate clients. Handled course administration, candidate examination schedules, and progress tracking.

Business Communication Public Speaking Course Administration Progress Tracking

Education

Degrees, certifications, and relevant coursework

Universitat de Barcelona

B.A., English Studies

B.A. in English Studies from Universitat de Barcelona, completed in 2014.

Universitat Autònoma de Barcelona

B.A., Translation & Interpreting

B.A. in Translation & Interpreting (EN-ES / ES-EN) from Universitat Autònoma de Barcelona, completed in 2011. Focus on comparative linguistics, professional communication, and intercultural mediation.