I've supported customers across NENA Hair Salon, Alejandra Dip Beauty Salon, Boteco da Garrafa, and freelance tourism sales, providing welcoming service in Spanish, Portuguese, and English. I manage appointments, payments, records, customer concerns, and personalized product or travel recommendations.
I've streamlined scheduling and cash-closing processes, coordinated bookings and suppliers, tracked inventory, and maintained organized administrative systems using Excel, Google Drive, and +XScissors. I also managed a portfolio of up to 40 music students, communicating regularly with families and keeping billing, attendance, and progress records accurate.
