Open to opportunities

Agustina Innocenti

@agustinainnocenti

Message

Customer-focused retail and hospitality professional with international experience and team leadership.

Argentina

Message

What I'm looking for

I am looking for a customer-focused role in retail or hospitality where I can lead teams, improve operations, and deliver high-quality service in an international environment.

I am a dynamic, proactive professional with international experience across retail, hospitality, and costume production, skilled in customer service, sales, and front desk operations. I have led teams, supervised multiple stores, and managed reservations and guest services in multilingual environments.

My background includes store management in Barcelona, front desk roles in the Netherlands and Spain, and costume department work in Italy, where I handled inventory, merchandising, backstage support, and administrative tasks. I bring strong organizational ability, conflict resolution skills, and experience with reservation systems and Shopify.

I hold a Higher Technician credential in Fashion Design and Production and a certification in Styling & Production, and I seek roles where I can apply leadership, customer-centric service, and operational management to support a collaborative international team.

Experience

Work history, roles, and key accomplishments

Store Manager

Design Place

Aug 2023 - Aug 2024 (1 year)

Supervised two retail stores and led a five-member team, improving store operations through inventory control, visual merchandising, and scheduling. Managed cash handling, sales, and resolved customer conflicts to maintain high service quality.

Team Leadership Inventory Management Visual Merchandising Cash Handling Customer Service Scheduling Sales Conflict Resolution

Front Desk Agent

Mucha Masia

May 2023 - Sep 2023 (4 months)

Managed check-in/out and reservations via email, phone and website, provided guest assistance and product sales, and organized front desk operations for international customers. Supported multilingual service delivery in English, Spanish and Italian.

Guest Service Front Desk Operations Sales Email Communication Phone Support Multilingual Support Hospitality

Front Desk Agent

3BE Hostel

Jan 2023 - May 2023 (4 months)

Handled reservations, check-ins/outs and guest assistance for an international hostel, maintained front desk organization and supported sales of services. Utilized reservation software and Microsoft Office for administrative tasks.

Guest Service Front Desk Operations Microsoft Office Sales Administrative Management

Costume Department Assistant

I Grandi Viaggi

Mar 2022 - Sep 2022 (6 months)

Created, maintained and organized stage costumes and inventory, provided backstage support including hairstyling and makeup, and assisted with administrative management during the summer season. Ensured timely costume readiness for performances.

Inventory Control Hairstyles Administrative Management Teamwork Organization