Agustina Delgado
@agustinadelgado
IT support specialist at ITC Internet Cerca Tuyo troubleshooting ISP connectivity and configuring routers and modems.
ArgentinaWhat I'm looking for
At ITC Internet Cerca Tuyo, I handle N1/N2 help desk incidents for connectivity and Internet services. I troubleshoot network problems, configure routers and modems, and support users remotely and in person.
My background includes technical support at Bigway and MICOM, along with a university degree in Data Networks and Telecommunications from UNCUYO / ITU. I’m currently studying cybersecurity at ITU UNCUYO, with training in vulnerability scanning, incident response, digital forensics, and risk management.
Experience
Work history, roles, and key accomplishments
Especialista en soporte técnico
ITC Internet Cerca Tuyo
Feb 2024 - Present (2 years 8 months)
Provided N1/N2 help desk support for connectivity and internet services, diagnosing and troubleshooting network issues, configuring routers/modems, and managing tickets. Provided remote and on-site technical assistance and escalated issues to field teams.
Soporte técnico
Bigway
Sep 2023 - Nov 2023 (2 months)
Provided N1/N2 support to users and field crews, diagnosing link failures and prioritizing incidents. Coordinated routes for field technicians and managed inventory and warehouse of technical equipment.
Soporte técnico
MICOM
Mar 2022 - Jun 2022 (3 months)
Performed hardware installation, software updates, and security patches, and provided technical support and resolution of user queries.
Education
Degrees, certifications, and relevant coursework
ITU-UNCUYO
Diplomatura Universitaria en Ciberseguridad, Ciberseguridad
Currently pursuing a university diploma in Cybersecurity, expected to finish in 2026.
Fundación Educativa Santísima Trinidad
Experto en Ciberseguridad, Ciberseguridad
Currently completing the academic program as an Expert in Cybersecurity.
Universidad Nacional de Cuyo
Técnica Universitaria en Redes de Datos y Telecomunicaciones, Redes de Datos y Telecomunicaciones
2018 - 2024
Completed a university technical degree in Data Networks and Telecommunications.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Salary expectations
Social media
Job categories
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