At QUO Estrategia y Comunicación (MODUS), I managed customer cases in WISE CRM, checked and updated information, and coordinated with different areas to resolve requests and complaints. I also prepared management reports and indicators, while meeting response times and service quality standards.
At MARSA SRL, I advised customers and handled invoicing, order coordination, collections, account follow-up, and document control. I currently manage social media and customer service for a page offering virtual and in-person courses.
