Afoakwah Lydia

As a Shift Manager, I improved team performance through effective task delegation and clear communication. I ensured customer satisfaction by addressing concerns promptly and maintained a positive work environment. I also provided ongoing coaching to team members and trained new employees.

In my role as a volunteer Medical Assistant, I assisted physicians with procedures and maintained thorough documentation. I performed phlebotomy tasks and adhered to infection control guidelines while fostering strong patient relationships through effective communication.

As a Grocery Clerk/Cashier, I assisted customers with purchases, restocked merchandise, and maintained store organization. I worked closely with management to resolve customer concerns and ensured a high level of customer satisfaction.

In my role as Cashier/Team Leader, I processed payments and cultivated relationships with customers. I maintained menu knowledge to assist customers effectively and mentored staff to meet kitchen goals and improve productivity.

Grade: 3.97/4.0 GPA

Completed a Medical Assisting Certificate Program with a focus on various medical competencies including medical terminology, clinical competencies, and medical law. Achieved a GPA of 3.97/4.0 while engaging in relevant coursework that prepared me for a career in healthcare.