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Adrian Portillo

@adrianportillo

Automotive Operations Supervisor at IBR LATAM, who cut processing times by about 30% by optimizing operational workflows.

Chile

Message

At IBR LATAM / IBR CHILE, I supervised a team of 18 and managed 20,000 to 30,000 monthly automotive operations for clients including Forum, Tanner, BCI, and Santander Consumer. I reduced processing times by about 30% by reorganizing and optimizing operational workflows.

At PRENDA CHILE, I supervised operations involving automotive liens, releases, transfers, and guarantees, after working as an Automotive Guarantees Analyst. I’ve worked across vehicle documentation, leasing, operational KPIs, and reporting with Excel and Power BI.

Experience

Work history, roles, and key accomplishments

Supervisor de Operaciones

IBR LATAM / IBR CHILE

Apr 2023 - Apr 2025 (2 years)

Supervised a team of 18 collaborators and managed 20,000 to 30,000 monthly operations, ensuring compliance with SLAs and process quality. Coordinated with clients like Forum, Tanner, BCI, and Santander Consumer, and implemented process improvements that reduced processing times by 30%.

Supervisión De Equipos Gestão Operacional Document Control Seguimiento De SLA KPIs Power BI Excel Mejora de procesos Client Coordination

Supervisor de Operaciones

Prenda Chile

May 2018 - Feb 2023 (4 years 9 months)

Led a team of approximately 17 collaborators, managing processes related to vehicle liens, releases, transfers, and automotive guarantees. Oversaw documentation control, workload distribution, and process compliance, implementing improvements to optimize times and reduce errors.

Liderazgo de equipos Gestión De Procesos Control Documental Distribución De Cargas Seguimiento De Procesos Resolución De Incidencias Control de calidad Operational Reporting

Analista de Garantías Automotrices

Prenda Chile

May 2017 - May 2018 (1 year)

Analyzed and processed operations related to automotive guarantees, reviewing documentation and antecedents. Managed and tracked liens and releases, and validated information before processing.

Análisis De Operaciones Gestión Documental Verificación De Antecedentes Seguimiento De Trámites Control de calidad