Open to opportunities

Adrian Chica

@adrianchica

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Bilingual general dentist transitioning to patient-focused healthcare customer service roles.

Ecuador

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What I'm looking for

I seek remote bilingual healthcare customer service roles where I can apply clinical knowledge, empathy, and strong communication to improve patient support and operational efficiency.

I am a bilingual (Spanish-English) general dentist with direct clinical experience and strong patient-care skills, trained in both preventive and restorative dentistry. I combine clinical knowledge with recent customer service and healthcare compliance training to support patients and providers effectively.

During my rural health year and clinical roles, I developed empathy, active listening, and professionalism while managing patient education, appointment coordination, and treatment explanations. I hold certifications in HIPAA compliance, medical terminology, and advanced dental aesthetics, and I maintain C1-level English proficiency.

I am seeking part-time or full-time remote bilingual customer service roles in healthcare where I can leverage my medical background, administrative capability, and fluent communication to improve patient experience and support clinical teams.

Experience

Work history, roles, and key accomplishments

General Dentist

Novadent

Aug 2024 - Aug 2025 (1 year)

Delivered restorative and cosmetic dental treatments in a private dental office, applying bilingual patient communication and clinical skills to manage treatment plans and follow-up care.

Patient Education Bilingualism Treatment Planning Time Management

General Dentist

Ministry of Public Health

Sep 2023 - Aug 2024 (11 months)

Provided comprehensive dental care and preventive services at a rural health post, completing a one-year rural service term and improving access to dental treatment for the local community.

Patient Education Medical Terminology Empathy

Education

Degrees, certifications, and relevant coursework

Safety Culture (online)

Certificate, Healthcare Compliance

2025 - 2025

Completed HIPAA compliance training covering patient data privacy and security standards for healthcare environments.

Alison

Certificate, Customer Service

2025 - 2025

Completed online training in customer service techniques including empathy, active listening, conflict resolution and effective bilingual communication.

Coursera (online)

Certificate, Medical Spanish

2025 - 2025

Completed specialized training in Spanish for successful communication in healthcare settings, focusing on bilingual medical interactions and patient consultations.

Des Moines University (online)

Certificate, Medical Terminology

2025 - 2025

Completed an online course on medical terminology covering roots, prefixes, suffixes and common healthcare terms to support accurate patient communication.