Adriana Borges

Identify and validate KYC/KYB documents and update client files to ensure consistency and adherence to internal multi-site requirements. Upload and categorise documentation to maintain accurate compliance records and support onboarding efficiency.

Assessed and verified new account information and performed KYC screening to maintain compliant client records, monitoring end-to-end onboarding and resolving KYC issues within SLAs. Conducted sampling reviews and escalated risk items while proposing process improvements.

Resolved customer inquiries and technical issues via Intercom, maintaining high satisfaction through fast, accurate support and cost-effective solutions. Contributed to recruitment and training of new contact centre agents to improve team performance.

Managed end-to-end film production for the 48h Film Project Lisbon, writing scripts and delivering the project on time and within budget. Oversaw production and post-production to preserve creative vision.

Operated and maintained camera focus and supervised on-set workflow to meet cinematic quality standards while collaborating with the cinematographer to realise creative vision. Directed personnel to ensure efficient production delivery.

Oversaw creative and editorial aspects of short film production, wrote scripts and assembled footage to refine narrative, score, and visuals for final delivery. Managed projects from conception to completion.

Generated customer interest and communicated product benefits clearly to drive engagement and conversions while managing time effectively. Cultivated customer relationships through informed explanations of services and outcomes.

Managed scheduling and planning for cultural events and oversaw coffee shop operations to ensure successful outcomes, proactively addressing issues and innovating solutions. Coordinated teams to deliver events on schedule.

Managed high-volume service periods, accurately recorded complex orders including special diets, and maintained efficiency across simultaneous tasks to support a Michelin-listed restaurant. Delivered attentive customer service to enhance guest experience.

Maintained street-food operations to maximise productivity, trained new employees and delivered consistent service for a company specialising in Belgian waffles. Demonstrated organisation and reliability across daily shifts.

Grade: 15

Completed a technical course in Video Post Production covering multiple editing software and cinematic history.

Grade: 16

Post-graduation studies in Human Biology and Environment with coursework and research focus.

Activities and societies: Laboratory internships at Instituto Nacional Doutor Ricardo Jorge (HIV/HBV/HCV) and Center for Plant Biotechnology; scientific poster presentation; board member roles at NEBFCUL (Recreational Department and Department of Image).

Bachelor degree in Biology (Molecular Biology and Genetics) with laboratory internships and a scientific poster presentation.