Adeline Lonato

Creating UX/UI, web design, and branding projects with a focus on clear user flows, responsive layouts, visual consistency, and engaging digital experiences. My work combines research, design thinking, interface design, and visual storytelling to create solutions that are both functional and visually thoughtful.

Completed a diploma in Interactive Media Design, developing skills in UX/UI design, web design, branding, motion design, and interactive media.
Worked on projects involving user research, wireframes, prototypes, responsive websites, visual design, and digital storytelling.

- Responsible for maintaining key accounts of the Global Document Services portfolio for Xerox, providing tailored solutions to streamline client workflows.
- Analyze, process and review client documentation to generate routine and specialized reports.

- Oversee a cleaning crew up to 3 members, ensuring quality service and timely completion of tasks.
- Perform daily inspections of staff work.
- Provide training and mentoring for new hires.
- Promoted to Team Manager within 4 months of hire for outstanding performance.

- Liaised with retail department stores to support timely creation of orders, packing and delivery of products.
- Effectively processed customer’s Purchase Orders and Invoices by establishing entry priorities, ensuring accurate order fulfillment.
- Provided exceptional customer service through timely, accurate processing and shipping of orders.

- Responsible for bank reconciliations, document organization (student files, financial receipts, grades) and timesheet management of over 140 students and 6 employees.
- Assisted Executive and Senior Management, consistently meeting all required deadlines for ad hoc requests and projects.
- Responsible for administrative operations, arranging meetings and appointments, student enrollment, stoc

- Assisted 50+ calls per day, supporting clients with technical issues by creating tickets and appointments with technicians.
- Educated customers on product options and benefits providing recommendations.
- Received and processed payments and refunds for Home Internet purchases.

- Customer Service Representative at a third-party company working for one of Brazil’s Top banks (Itau S/A).
- Responsible for data entry of client information, mainly for credit rating and bank invoices.
- Managed high volume of inbound calls, web chat and emails while maintaining a professional and friendly manner.
- Achieved Atento’s Top-Quality Customer Service Reward for consecutive goal

- Collaborated with team members to continuously achieve monthly store and personal sales targets.
- Maintained inventory controls, stocking and visual merchandising.
- Provided guidance to customer on selecting products to meet their requirements.

Jul 2024

Jun 2024

Jul 2024

- Developed websites using HTML 4.01, XHTML, and CSS with an emphasis on table-based and early CSS layouts.
- Gained practical experience in Dreamweaver, Flash, and Fireworks for web authoring and multimedia integration. Also created interactive content and animations using Macromedia Flash and ActionScript basics.
- Designed graphics and optimized images for the web using Adobe Photoshop and Fir