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ADEEKO Boluwatife

@adeekoboluwatife

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Administrative assistant at Ogun-Oshun River Basin Development who organized 400+ water management documents.

Nigeria

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At Ogun-Oshun River Basin Development, I organized records for more than 400 water management documents, including dam reports and environmental assessments. I also coordinated documentation for irrigation and water resource project files.

At Lifesaver Health Cover, I followed up with prospective clients and contributed to a 28% increase in onboarding completion rates. I maintained a database of customer interactions to help identify recurring patterns and improve service delivery.

At Double Visual Media, I created and scheduled social media posts across Instagram, TikTok, and LinkedIn. This work increased engagement by 35%, and the content calendar and engagement strategy generated more than 150 new leads.

I also coordinated appointments at Double Visual Media and supported customer care at DC Breads, where I handled inquiries and complaints. I hold a Virtual Assistant Certificate and a BSc in Aquaculture and Fisheries Management.

Experience

Work history, roles, and key accomplishments

Customer Service Intern

Lifesaver Health Cover

Mar 2025 - May 2025 (2 months)

Generated 28% increase in onboarding completion rates through strategic follow-up operations with 120+ prospective clients weekly. Maintained a detailed database of 800+ customer interactions over 3 months.

Customer Engagement Database Management Follow Up Operations Communication Skills

Virtual Assistant / Social Media Intern

Double Visual Media

Nov 2024 - Feb 2025 (3 months)

Increased social media engagement by 35% across 3 platforms through creation and scheduling of 10+ posts weekly. Designed content calendar and engagement strategy that elevated customer engagement rate by 45%.

Social Media Management Content Creation Content Calendar Engagement Strategy Scheduling Administrative Operations

Customer Care Representative

DC Breads

Feb 2017 - Mar 2019 (2 years 1 month)

Managed 50+ daily customer inquiries across multiple channels, maintaining a 90+% first-contact resolution rate. Resolved complaints with an average response time under 2 hours, achieving a 92% customer satisfaction score.

Customer Service Complaint Resolution Communication Skills Multichannel Support

Administrative Assistant

Ogun-Oshun River Basin Development

Mar 2025 - Present (1 year 8 months)

Organized comprehensive records of 400+ water management documents and coordinated documentation for 30+ irrigation projects monthly. Prepared 40+ official letters, memos, and technical reports for senior management review.

Document Management Data organization Report Writing Communication Skills Coordination