Acqueelah Walker Casey

Serves as a central communication point for a busy hospital unit, handling high-volume calls and routing inquiries. Processes admissions, transfers, and discharges, and prepares patient charts and documentation while ensuring HIPAA compliance.

Monitors patient safety and reports behavioral changes and critical observations to nursing staff. Documents observations in real time and assists during emergencies while maintaining a calm environment.

Processed patient meal orders and updated dietary information while accommodating nutritional needs. Handled patient calls and completed departmental documentation and records.

Led daily dietary service operations and supported administrative workflow, staff coverage, and service delivery. Assisted with scheduling, maintained records, and trained new employees.