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abi surya

@abisurya

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Freelance ICT Consultant and IT Manager building POS and client management systems for Keishavadhana Beauty and Bridal.

Sri Lanka

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As a Freelance ICT Consultant, I provide end-to-end technology services to SMEs, including infrastructure planning, cybersecurity audits, cloud migration, and software development.

At Keishavadhana Beauty and Bridal (Pvt) Ltd, I serve as IT Manager and designed and implemented a point-of-sale and client management system for bookings, inventory, and business reporting. I also built and maintained the company website and social media integrations.

Previously, at Emerald IT Solutions, I administered Windows Server environments and network infrastructure and developed client-facing web applications. At Dialog Business Services (Dialog Axiata PLC), I provided technical support for enterprise clients and assisted with new connectivity solutions.

Experience

Work history, roles, and key accomplishments

Current

Freelance ICT Consultant & IT Manager

Current

Self-Employed / Keishavadhana Beauty and Bridal (Pvt) Ltd

Jan 2023 - Present (3 years 9 months)

Providing end-to-end ICT consulting services to SMEs, including infrastructure planning, cybersecurity audits, and software development. Serving as IT Manager overseeing technology operations and IT strategy.

ICT Consulting IT Infrastructure Planning Cybersecurity Audit Cloud Migration Software Development POS systems IT Policies Data Backup Cybersecurity protocols Web Development Vendor Management C#Java Web Technologies

Technical Officer

Dialog Business Services (Dialog Axiata PLC)

Jan 2022 - Dec 2023 (1 year 11 months)

Provided advanced technical support and troubleshooting for enterprise clients. Managed network and IT infrastructure, resolved escalated incidents, and assisted in rollout of connectivity solutions.

Technical Support Troubleshooting Network Infrastructure IT Infrastructure Incident Management SLA Compliance Documentation Vendor coordination

ICT Technician & IT Administrator

Emerald IT Solutions

Jan 2016 - Dec 2022 (6 years 11 months)

Administered Windows Server environments, Active Directory, and network infrastructure for business clients. Developed client-facing web applications and implemented cybersecurity protocols.

Windows Server Active Directory Network Infrastructure LAN WAN TCP IP Firewalls VPN HTML CSS JavaScript PHP MySQL Cybersecurity Vulnerability Assessment Intrusion Detection Data Encryption Technical Support Documentation

ICT Instructor

Esoft Metro Campus

Jan 2017 - Dec 2018 (1 year 11 months)

Designed and delivered ICT curriculum covering networking, web technologies, programming, and database management. Conducted hands-on lab sessions and mentored students on industry best practices.

Networking Web Technologies Programming Database Management hardware troubleshooting OS Installation LAN Configuration Curriculum Development Mentorship

Education

Degrees, certifications, and relevant coursework

Esoft Metro Campus

Higher National Diploma, Computing & System Development

Completed a Higher National Diploma in Computing & System Development with comprehensive coursework in software engineering, system analysis, database management, and network administration.