Open to opportunities

Abisola Falola

@abisolafalola

Healthcare support professional providing HIPAA-compliant patient coordination and EMR documentation with eClinicalWorks.

Nigeria

Message

What I'm looking for

I’m looking for a healthcare support role where I can manage scheduling, insurance verification, and EMR documentation with HIPAA-compliant accuracy, helping patients feel supported in a fast-paced environment.

I’m a patient support specialist focused on keeping care moving smoothly through accurate scheduling, insurance eligibility and prior authorization, and HIPAA-compliant documentation. In my current role, I manage 50+ daily patient interactions and help support approximately 300–600 patient communications weekly, coordinating appointments, rescheduling, confirmations, and follow-ups while maintaining records in eClinicalWorks (eCW) EMR.

Before this, I strengthened my administrative and communication foundation through freelance remote support (scheduling, email communication, data organization, and customer inquiries), data clerk work supporting TB care performance reporting, and front desk operations in a legal practice where I handled call support and record organization. I bring patient-focused care, fast, accurate problem-solving, and reliable coordination between patients, providers, and referral facilities.

Experience

Work history, roles, and key accomplishments

Current

Patient Support Specialist

Current

Yasican

Nov 2024 - Present (1 year 11 months)

Managed high-volume patient interactions and communications, coordinating appointment scheduling, rescheduling, confirmations, and follow-ups. Maintained HIPAA-compliant patient records in eClinicalWorks (eCW), verified insurance eligibility/authorizations, and handled medical documentation and faxes.

Patient Support Care Coordination Appointment Scheduling Calendar Management Insurance Eligibility Verification HIPAA compliance EClinicalWorks (ECW)Customer Service Data Entry Records Management Medical Documentation Follow up

Data Clerk

Society for Family Health

Nov 2018 - Mar 2020 (1 year 4 months)

Supported TB care service operations by collecting, organizing, and transmitting healthcare performance data from private facilities. Maintained accurate monthly healthcare records and supported timely reporting and verification documentation submission.

Healthcare Data Collection Data Transmission Healthcare Reporting Report Submission Support Verification

Government Teacher (NYSC)

St. Anne’s Girls’ College, Ibadan

Nov 2017 - Oct 2018 (11 months)

Prepared lesson plans and weekly instructional materials while supporting student development and classroom management. Built communication and coordination skills through daily interaction with students and staff.

Lesson Planning Classroom Management Student development Instructional Support Communication Skills Coordination Interpersonal Skills

Front Desk Officer

Babs–Ola Odejayi & Co Legal Practitioners

Oct 2009 - Sep 2013 (3 years 11 months)

Managed front office operations including client reception, call handling, correspondence management, and record organization. Provided customer support by handling inquiries and complaints and maintaining professional communication.

Front Desk Operations Call Handling Correspondence Management Records Management Customer Support Complaint Handling Professional communication