Abhishek Prabhakar

I am an Operations Team Leader at Invensis Technologies Pvt Ltd, Bengaluru, with over 6 years of cross-domain experience spanning BPO, healthcare, e-commerce, technical support, fintech, and hospitality verticals.

In my current role, I manage large calling and operations teams across 10+ simultaneous project verticals, including Instalimb India (prosthetics), Nova Scotia data management, Flitto data crawling, and internal sales funnel tracking. My responsibilities span client governance communications, escalation handling, performance dashboards, SOP creation, agent training, and intern management.

Beyond core operations, I independently build technical solutions including Python-based data pipelines, Excel automation scripts, and HTML/PDF performance dashboards — bridging the gap between operations and technology. I have also developed bilingual SOPs, agent field guides, and data quality frameworks for cross-functional teams.

I am currently pursuing the Google Project Management Certificate and PMP/CAPM credentials as part of a structured upskilling roadmap, with a strong interest in AI-driven operations and project management. I am looking for opportunities that leverage my operational depth, leadership experience, and growing technical skill set in a senior management or PM capacity.