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Abhishek Dubey

@abhishekdubey9

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Senior Application Support Engineer at Systemsplus, leading Aptos POS support and cutting application downtime by 30%.

India

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What I'm looking for

I’m seeking a career focused on enhancing application support in the retail sector, leveraging my system administration and production support expertise to improve operational efficiency and system reliability.

At Systemsplus, I provide L2 support for Aptos POS applications used by retail clients. I led a project that reduced application downtime by 30%.

I analyze production logs and use Grafana and Cisco Meraki to monitor systems and investigate issues. I also work with L3 engineering teams on root cause analysis.

At PMC, I supported Aptos POS and Oracle Xstore applications, troubleshooting application, transaction, database, integration, and configuration issues while maintaining SLA commitments.

Earlier, at InfoBeans Technologies and Vinilok Solutions Pvt. Ltd., I supported healthcare web applications and SAP-based retail ERP and e-commerce applications. My work included API testing with Postman, system troubleshooting, and user training.

Experience

Work history, roles, and key accomplishments

Current

Senior Application Support Engineer

Current

Systemsplus

Mar 2025 - Present (1 year 6 months)

Delivering 24x7 L2 support for Aptos POS applications across 20+ UK and US retail clients, spanning 3,000+ store locations. Orchestrating incident management, leveraging observability tools, and leading a team of 7 support engineers.

Aptos Software .NET Incident Management SLA Compliance Grafana Cisco Meraki Root Cause Analysis Knowledge Base Management Team Leadership Production Support

Operation Support L2 Analyst

PMC (Paul Mason Consulting)

Aug 2021 - Feb 2025 (3 years 6 months)

Provided L2 support for .NET-based POS applications, troubleshooting application, transaction, database, integration, and configuration issues. Governed incident, problem, and service request lifecycles ensuring SLA adherence.

Aptos Software Oracle X Store .NET Incident Management Problem Management SLA Compliance Troubleshooting Root Cause Analysis Cross Functional Collaboration

Application Support Analyst

InfoBeans Technologies

Dec 2020 - May 2021 (5 months)

Delivered web-based enterprise application support aligned with ITIL best practices. Performed log analytics and database-level troubleshooting to resolve performance bottlenecks and application defects.

ITIL Log Analytics Database Troubleshooting Performance Monitoring Incident Management Reporting

Senior Executive (IT Support)

Vinilok Solutions Pvt. Ltd.

Jun 2015 - Dec 2020 (5 years 6 months)

Managed end-to-end lifecycle support for SAP-driven retail ERP and E-Commerce .NET applications. Led configuration management, patch deployments, and system troubleshooting, and delivered functional training on inventory, invoicing, and procurement modules.