Open to opportunities

SUNIL SINGH

@sunilsingh1

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Experienced professional with 7+ years in support and operations.

India

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What I'm looking for

I am looking for a role that challenges me and allows for growth in a collaborative environment.

I am an experienced professional with over 7 years in support, operations, and testing roles, including 5 years of leading teams. I have a proven track record of building systems from scratch and leading cross-functional teams. My passion lies in pushing the boundaries of technology while ensuring software and product reliability at every stage.

Currently, I serve as the Technical Operations and Support Lead at Zoop.One, where I provide comprehensive technical support for APIs and resolve integration issues. My expertise in Google Cloud Platform (GCP) and Elastic Kibana has enabled me to debug technical issues promptly and create actionable insights through data visualization using Metabase. I have successfully reduced debugging time and enhanced monitoring dashboards by implementing complete observability.

Throughout my career, I have held various roles, including L2 Support Analyst and L2 Support Engineer, where I led project teams and provided global technical support. My technical skills include proficiency in SQL, ElasticSearch, and various monitoring tools, which I leverage to analyze system data and implement permanent solutions. I am committed to continuous learning and exploring new technologies to drive efficiency and reliability in operations.

Experience

Work history, roles, and key accomplishments

Current

Technical Operations and Support Lead

Current

Zoop.One

Dec 2021 - Present (3 years 5 months)

Provided comprehensive technical support for APIs, resolving front-end and back-end integration issues. Leveraged Google Cloud Platform (GCP) and Elastic Kibana to debug and resolve technical issues promptly, reducing debugging time and enhancing monitoring dashboards by implementing complete observability. Logged and tracked API and source-related bugs using Jira, while overseeing sprint manageme

API Integration Google Cloud Platform (GCP)Kibana Metabase Jira Observability End To End Testing Monitoring

L2 Support Analyst

Paul Mason Consultancy

Feb 2021 - Nov 2021 (9 months)

Led a project team in the full remote setup of Oracle Retail Java, including comprehensive data transfers and payment gateway integration. Provided technical and application support to Oracle Retail Java users globally, resolving runtime issues stemming from data or infrastructure errors. Utilized SQL for data retrieval and updating in databases.

Oracle Retail Java Technical Support SQL Payment Integration Troubleshooting

L2 Support Engineer

Stayinfront Ind Pvt Ltd

Feb 2019 - Jan 2021 (1 year 11 months)

Resolved L2 issues promptly and provided effective workarounds to end users within defined SLAs. Analyzed system data to identify recurring issues and implemented permanent solutions, proficiently writing SQL queries to retrieve and manipulate data on production databases. Monitored application and workflow servers to ensure smooth operation and promptly diagnose issues, spearheading an L1 team fo

L2 SQL Production Databases SLA Management Workflow Management Team Leadership Troubleshooting

System Engineer

Cognizant Technologies

Feb 2014 - Feb 2015 (1 year)

Contributed to the Windows Patch Team, focusing on the implementation of patching processes and executing procedures for Test and Production Servers on the Windows platform. Demonstrated proficiency in Linux Operating Systems, leveraging this knowledge to enhance project outcomes. Defined server policies, categorized servers, and executed patching operations using BladeLogic and HPSA, participatin

Linux BladeLogic Project Planning Release Management System Administration IT Operations