At Xenonlabs.ai, I lead product and technology direction for an AI-first SaaS company focused on business automation and enterprise productivity. I shape architecture and product strategy across AI voice automation, social media automation, AI recruitment, and enterprise document intelligence.
At Westpac, I led and mentored engineering teams on Customer Complaints, Business Lending, and AI Agent platforms. I designed Business Lending workflows that improved loan-processing efficiency by 35%, and architected a regulatory-compliant Customer Complaints Management System that lifted customer satisfaction by 28%.
I also transformed legacy monoliths into microservices on Azure Kubernetes Service, improving scalability and performance by 40%. My work included event-driven architecture, an AI Meeting Agent, RAG-based document search, and reusable Azure Infrastructure-as-Code standards.
Earlier, at Commonwealth Bank, I led teams designing distributed enterprise applications and application and infrastructure uplift programs. At Tata Consultancy Services, I led delivery of applications for Westpac and set technical direction for teams working with Standard Chartered Bank.
