At Digit General Insurance, I contribute backend features and production fixes across customer self-service, bot services, partner integrations, and real-time agent operations. I implemented recovery for WhatsApp ownership-transfer journeys, restoring saved workflow stages, routing, and pending questions so customers could resume without losing progress.
I’ve also developed eligibility APIs and video-upload orchestration, and implemented bulk partner-contact synchronization using PostgreSQL COPY. For agent-chat services, I added WebSocket/STOMP inactivity reminders and Redis consumer-group startup recovery, and expanded regression coverage with 24 JUnit and Mockito tests.
