Abhijit Pawar

Working on performance optimization in OTM cloud, creating business monitors and workbenches, handling JIRA tickets for agent analysis, and testing end-to-end workflows.

Handled OTM support issues including orders, shipments, freight settlement, EDI, and claims. Used ServiceNow and ESB for support activities, managed incidents and change requests, and performed testing and health checks.

Worked on transactional data, EBS reports, and order creation. Uploaded master data, created mapping documents, and developed macros for order upload. Created users, screen sets, and data migration.

Prepared functional and solution design documents, worked on master data upload, coordinated with technical teams for integration and data migration, and tested OTM configurations.

Worked on SCM migration processes and new client implementations. Led a team of 5 FTE's handling booking, load plan creation, export documentation, and business continuity. Used MODS ERP for shipments and documentation.

Classified products as dangerous or hazardous within DG Class I to IX using HS3C. Coordinated with warehouse executives for storage and resolved issues related to labeling and packaging.

Managed LCL shipments for SSC consolidation, created House Bills of Lading for origin offices, handled hazardous cargo bookings, and trained new employees.

Completed Bachelor of Engineering in Production from Sinhgad College of Engineering, Pune University in 2016.