Abhay Choudhary
@abhaychoudhary
I resolve end-user hardware, access, network, and software issues at Kyndryl.
IndiaWhat I'm looking for
At Kyndryl on the WPP account, I provide Level 1 technical support for hardware, software, network, and account-access issues through ServiceNow. I focus on clear communication, empathetic troubleshooting, and first-contact resolution to maintain strong CSAT.
I administer Okta access, troubleshoot MFA and authentication issues, and deliver remote support through LogMeIn Rescue. I also built a Streamlit recruitment engine that semantically matches over 10,000 resumes to job descriptions using NLP and cosine similarity.
Experience
Work history, roles, and key accomplishments
Provided Level 1 technical support to end users on the WPP account, resolving hardware, software, network, and account access issues via ServiceNow. Administered user identity and access through Okta, including MFA resets and configuration, and delivered remote support using LogMeIn Rescue.
Education
Degrees, certifications, and relevant coursework
IIT Roorkee
Professional Certificate, HR Management & Analytics
2025 - 2026
Professional Certificate in HR Management & Analytics from IIT Roorkee via Imarticus Learning, completed online from November 2025 to June 2026.
IGNOU
Bachelor of Arts (Hons), Political Science
2022 - 2025
Grade: First Division
Bachelor of Arts (Hons) in Political Science from IGNOU, Delhi, completed with First Division from June 2022 to October 2025.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Website
github.com/hazel690Salary expectations
Social media
Skills
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