Open to opportunities

Abena Addai Boakye

@abenaaddaiboakye

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Experienced customer experience manager with a focus on strategic communication.

Ghana

Message

What I'm looking for

I am looking for a role that values strategic communication and stakeholder engagement, offering opportunities for growth and impactful work.

I am a professional with over ten years of experience across the education, health, and creative sectors. My expertise lies in leading engagement programs, managing events, and building strong relationships with stakeholders. I have a proven track record of improving access to quality education and enhancing client experiences, aligning program delivery with institutional goals.

Currently, I serve as the Country Representative for the African Leadership University, where I lead outreach across seven African countries, resulting in the enrollment of 101 students. My previous role as a Customer Experience Manager at Fleri Health involved managing client engagement and communications, where I successfully executed partner-facing campaigns and retention initiatives. I am passionate about using data-driven insights to curate solutions that meet clients' unique needs.

Experience

Work history, roles, and key accomplishments

Current

Country Representative

Current

African Leadership University

Jul 2023 - Present (2 years 2 months)

Led outreach for ALU Rwanda and ALCHE Mauritius across 7 African countries, delivering virtual and in-person presentations to various stakeholders on university programs. Developed and nurtured partner relationships, supporting admissions pipelines and scholarship pathways, resulting in the enrollment of 101 students.

Outreach Presentation Partner Relationship Management Admissions Scholarship Pathways Lead Generation Data Reporting Salesforce

Customer Experience Manager

Fleri Health

Mar 2021 - Present (4 years 6 months)

Managed client engagement and communications across health services for diaspora families, insurance partners, and healthcare providers. Led partner-facing campaigns and retention initiatives in Ghana and Nigeria, coordinating partner and client insights, satisfaction tracking, and reporting for strategic planning.

Client Engagement Communication Partner Management Data Analysis Strategic Planning Healthcare Solutions Collaboration Salesforce

Freelance Consultant

Self Employed

Sep 2019 - Present (6 years)

Provided social media content, editorial support, and UX/UI testing for brands across health, investment, and cybersecurity sectors. Collaborated with international teams to ensure brand consistency and client satisfaction.

UI Testing Brand Consistency Collaboration Digital Marketing Cybersecurity Investment Health

Experience Manager and Brand Lead

Workspace Global

Sep 2018 - Present (7 years)

Managed 10 client relationships for branding projects, ensuring timely delivery and quality standards. Coordinated with design, content, and website development teams to streamline operations and improve client communications.

Client Relationship Management Branding Quality Assurance Client Communication Customer Support Escalation Management Content Management Web Development

Communications Lead

Leti Arts

Feb 2016 - Present (9 years 7 months)

Served as liaison with media and stakeholder groups to build brand visibility with leading news outlets. Organized experiential learning programs including tech internships and game development bootcamps, providing practical experience to students.

Media Relations Stakeholder Engagement Tech Internships Game Development Leadership Team Building

Education

Degrees, certifications, and relevant coursework

University of Ghana Business School

MSc, International Business, International Business

2019 - 2021

Completed a Master of Science degree in International Business. Focused on advanced business strategies and global market dynamics.

University of Ghana

BA, English & Linguistics, English & Linguistics

2012 - 2016

Obtained a Bachelor of Arts degree in English and Linguistics. Developed strong analytical and communication skills through comprehensive study of language and literature.