Abdullah Khan

Handle customer support and sales for a U.S. weight-loss program, from first inquiry through resolving billing or service issues. Keep CRM records accurate and document each interaction, including calls lasting one to two hours.

Working on personal data projects in Excel and Power BI, cleaning and organizing raw datasets and turning them into clear tables and reports. Applying Business Data Analytics coursework to practical exercises and learning new tools independently.

Entered and maintained customer orders, payments, and account records, tracking balances, credits, and payment statuses using digital tools. Followed up with customers to resolve account and payment issues.

Logged customer details and call notes in the CRM and passed clean information to licensed agents. Promoted from Fronter to Self-Closer after evaluation of CRM handling and communication.

Kept accurate records of customer accounts, orders, and transactions while working leads on a solar campaign. Achieved top seller status for a month through consistent performance.

Checked customer information against plan rules and enrollment requirements across Medicare, ACA, Final Expense, and Auto Insurance, catching errors before they went further. Promoted from Fronter to Verifier within about two months.

Pursuing a BS in Business Data Analytics with coursework in business analysis, Excel-based data analysis, Power BI dashboards, data cleaning, and SQL.

Completed Intermediate studies.

Completed Matriculation studies.