Abdulakeem Balogun

I am a customer service professional with a strong foundation in email and live chat support, experienced in Zendesk ticketing and chat workflows. My background in pharmacology sharpens my analytical thinking and structured problem-solving approach.

In freelance and self-employed roles I managed inbound inquiries, negotiated with clients, and maintained meticulous records using CRM principles, consistently meeting response-time targets and quality standards. I apply KCS methodology, AHT/FRT metrics, and agent occupancy practices to deliver efficient, measurable support.

My portfolio projects include real-world Zendesk simulations, de-escalation practice scenarios, technical communication scripting, and KPI-driven time management exercises that demonstrate tangible improvements in customer outcomes. I hold certifications in Zendesk Chat for Agents and Customer Service Fundamentals.

I seek remote-first support roles where I can leverage empathy, active listening, and root-cause analysis to resolve issues, build client trust, and contribute to continuous improvement of support operations.