I am seeking a remote role as a Customer Support Specialist or Technical Support Analyst where I can leverage my 3+ years of experience and Zendesk certification. I am looking for a global team that values high-quality support—where I can maintain my 100% CSAT record while using my QA testing skills to improve technical workflows and reduce support volume.
Looking for a job
Abdulakeem Balogun
@abdulakeembalogun
Zendesk Certified Support & QA Analyst | 3+ years remote exp | 100% CSAT. Expert in technical operations and root-cause analysis.
NigeriaWhat I'm looking for
I am a results-driven Customer Support Specialist and Technical Operations Analyst with over 3 years of experience in remote, fast-paced environments. My core focus is bridging the gap between customer satisfaction and technical efficiency.
As a Zendesk Certified specialist, I have a deep understanding of omnichannel support workflows. I pride myself on maintaining a 100% CSAT score while handling high-volume inquiries and complex escalations across automotive and real estate sectors.
Beyond standard support, I bring a technical edge through my experience in QA testing. I have successfully helped reduce support volume by 20% by identifying recurring defects and documenting them for engineering teams before they impact the broader user base.
With a B.Sc. in Pharmacology, I approach problem-solving with a clinical eye for detail and a commitment to data integrity. I am highly adaptable to global time zones—including EST, GMT, and WAT—and I am passionate about delivering high-quality, human-centric support at scale.
Experience
Work history, roles, and key accomplishments
AU
Customer Support Specialist-Automotive
Automotive
Aug 2023 - Jan 2026 (2 years 5 months)
Maintained 100% CSAT while reducing handle time through efficient triage, prioritization, and accurate issue routing.
Managed 30+ weekly inbound inquiries across phone and social channels, maintaining timely responses and consistent communication.
Processed 50+ customer transactions and resolved escalations within service targets.
RA
Client Relations Agent
Real Estate Agent
Mar 2024 - Nov 2025 (1 year 8 months)
Managed the full customer lifecycle while consistently meeting SLAs and ensuring timely issue resolution with zero misses.
Maintained 100% data integrity across records and documentation, reducing errors and supporting reliable case management.
Education
Degrees, certifications, and relevant coursework
OU
Olabisi Onabanjo University
Bachelor of Science, Pharmacology
2017 - 2021
Completed a Bachelor of Science in Pharmacology with emphasis on research methodology, analytical thinking, and scientific problem-solving.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
35k-55k USD
Social media
Job categories
Customer Service RepresentativeCustomer Support SpecialistLive Chat AgentEmail Support SpecialistClient Relations AssociateTechnical Support RepresentativeService Desk AgentCustomer Success AssociateSupport AnalystCustomer Support RepresentativeCustomer Care RepresentativeCustomer Service AgentCustomer Experience RepresentativeClient Service RepresentativeCustomer Service AssociateCustomer Service SpecialistPart Time Customer Service RepresentativeCustomer Support AgentCustomer Service
Skills
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