Abdulakeem Balogun
@abdulakeembalogun
Detail-oriented customer service specialist focused on email and live chat support.
What I'm looking for
I am a customer service professional with a strong foundation in email and live chat support, experienced in Zendesk ticketing and chat workflows. My background in pharmacology sharpens my analytical thinking and structured problem-solving approach.
In freelance and self-employed roles I managed inbound inquiries, negotiated with clients, and maintained meticulous records using CRM principles, consistently meeting response-time targets and quality standards. I apply KCS methodology, AHT/FRT metrics, and agent occupancy practices to deliver efficient, measurable support.
My portfolio projects include real-world Zendesk simulations, de-escalation practice scenarios, technical communication scripting, and KPI-driven time management exercises that demonstrate tangible improvements in customer outcomes. I hold certifications in Zendesk Chat for Agents and Customer Service Fundamentals.
I seek remote-first support roles where I can leverage empathy, active listening, and root-cause analysis to resolve issues, build client trust, and contribute to continuous improvement of support operations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Self-Employed
Aug 2023 - Present (2 years 7 months)
Provide remote-first email, live chat, and phone support for an auto dealership, resolving inquiries, maintaining CRM records, and consistently meeting response-time and quality targets aligned with AHT/FRT metrics.
Client Relations Agent
Freelance
Mar 2024 - Nov 2025 (1 year 8 months)
Managed landlord-tenant communications and negotiations, handled objections and de-escalation, and maintained detailed documentation to build trust and close agreements across multi-week engagements.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
Bachelor of Science, Pharmacology
2017 - 2021
Completed a Bachelor of Science in Pharmacology with emphasis on research methodology, analytical thinking, and scientific problem-solving.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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