Abdelrahman Mohammed

I am a dedicated professional with a strong foundation in veterinary medicine and diverse experience across pharmacies, quality management, and customer service. I graduated with a Bachelor’s degree in Veterinary Medicine from Cairo University in July 2023. My journey has equipped me with a unique skill set that combines technical knowledge with practical experience in various sectors.

Currently, I excel as a retail agent for Expedia Group at Concentrix, where I demonstrate adaptability and a customer-first mindset. My role involves assisting customers with travel-related issues, where I have achieved a 95% satisfaction rate. I am also proficient in English, with a B2-C1 level, which allows me to communicate effectively with international clients and exceed performance targets in a fast-paced environment.

Prior to my current position, I worked as a prequalification agent at Upturn Debt Resolution Experts, where I assessed client eligibility for debt relief programs and maintained high conversion rates. My experience as a pharmacist assistant further honed my problem-solving skills and attention to detail, ensuring compliance with pharmacy standards while providing excellent customer service.