At TVS, I helped launch a travel-visa startup by establishing workflows and day-to-day operations with the owners and CTO. I designed processes for four international travel products, which generated $689,112 in revenue.
I also built a customer retention matrix that generated $137,822 in retained revenue. I oversee revenue performance and customer resolutions, including chargebacks, cancellations, and refunds.
At Community Phone, I co-launched B2B operations and managed 52+ accounts through onboarding, retention, and expansion. Earlier at Naos Solutions, I led QA operations across 16+ client programs and improved QA scores from about 80% to over 95% across 85 agents.
