Abby Baker
@abbybaker
Marketing Associate and administrative support professional focused on customer satisfaction and growth.
What I'm looking for
I’m a Marketing Associate known for a strong customer-service foundation and a proven track record of efficiently resolving inquiries while maintaining exceptional satisfaction. I use clear communication and practical problem-solving to improve every customer touchpoint.
In my Administrative Assistant role, I manage a high volume of incoming calls and support clients with scheduling, inquiries, and general assistance. I keep an organized appointment calendar, schedule and confirm appointments, and process payments to ensure a smooth checkout experience.
As a Marketing Associate, I spearheaded ongoing management for a company website and developed and executed a content strategy for social media. This work supported increased brand visibility, while I also handled key customer communications to ensure clients were informed of new services.
I’m proactive about continuous improvement in service delivery and customer engagement. I’m committed to fostering positive relationships and delivering tailored solutions that meet diverse client needs.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Van Scoy Hair Clinic
Mar 2026 - Present (3 months)
Managed high-volume inbound calls and supported clients with scheduling, inquiries, and general assistance; maintained an organized appointment calendar and processed payments for a smooth checkout experience.
Marketing Associate
Ocelot Logistics
Dec 2022 - Present (3 years 6 months)
Managed the company website and developed and executed a social media content strategy to increase brand visibility, while handling key customer communications about new services.
Education
Degrees, certifications, and relevant coursework
Toledo University
Marketing Degree, Marketing
Pursuing a marketing degree, expected to complete in December 2026.
Hocking College
Associate's Degree, Business Management
Earned an associate's degree in business management in May 2024.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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