At Vista Support, I’m the first point of contact for IT incidents and service requests. I troubleshoot hardware and software issues under strict SLAs, and triage, log, and escalate tickets through TopDesk.
At Valerix AI, I managed multi-site project implementation timelines and worked with enterprise infrastructure stakeholders. I also served as the primary point of contact for company executives and tracked partner performance data to improve workflows.
For a learning analytics software project in my Computer Science course, I used Python to parse system datasets and create dashboards tracking performance trends. I planned tasks, delegated work, and tracked sprints using Jira.
During my Summer 2025 internship at Narai Hospitality Group, I engineered a chatbot to streamline internal Standard Operating Procedures. I researched legacy network workflows and integrated new tools into existing infrastructure under Director-level guidance.
