Open to opportunities

Aashish Adhikari

@aashishadhikari4

Quality-focused technical support professional with QA and client support expertise improving processes and data reliability.

Nepal

Message

What I'm looking for

I seek a role where I can apply QA and technical support expertise, improve processes, collaborate cross-functionally, and grow in full-stack or DBA responsibilities.

I am a quality-focused technical support and QA professional with 2.5+ years of experience in technical support, quality control, client support, and process improvement. I have worked as an L2 Technical Support Executive and as a Web Developer & Quality Analyst, delivering accurate, efficient, and reliable operations while preparing and optimizing SQL scripts and collaborating cross-functionally to resolve critical issues.

I have practical experience in .NET Core/MVC/Web API development, frontend technologies, and QA testing, and I have improved team productivity through database workflow enhancements and actionable feedback to development teams. I hold a BSc in Computer Science & Information Technology and have built full-stack projects using Node.js and React, demonstrating both technical depth and a user-focused approach.

Experience

Work history, roles, and key accomplishments

Current

L2 Technical Support Executive

Current

IMS Software Pvt. Ltd.

Dec 2023 - Present (1 year 10 months)

Provide L2 technical support and QA-focused client support, analyzing discrepancies, documenting root causes, and delivering actionable feedback to improve processes and service reliability.

Technical Support QA Incident Management Root Cause Analysis Troubleshooting Process Improvement

Web Developer & Quality Analyst

infoxIT

Apr 2019 - Nov 2019 (7 months)

Developed responsive web applications and conducted QA testing to identify functional and UI/UX issues, delivered feedback to developers, and improved internal DBA workflows and team productivity.

ASP.NET Core MVC JavaScript Bootstrap QA Testing Git Docker UI UX

Education

Degrees, certifications, and relevant coursework

Tribhuvan University

Bachelor of Science, Computer Science & Information Technology

2018 - 2023

Activities and societies: Relevant coursework: Data Structures & Algorithms, Database Management Systems, Web Technologies, Artificial Intelligence, Computer Networks, Operating Systems, Project Management.

Completed a BSc in Computer Science & Information Technology with coursework in data structures, databases, web technologies, AI, networks, operating systems, and project management.