Open to opportunities

wesam shawqi

@wesamshawqi

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Experienced airport services specialist focused on passenger experience, operational efficiency, and safety compliance.

Poland

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What I'm looking for

I am seeking a role where I can improve passenger experience and operational flow, work within safety-focused teams, and take on responsibilities that allow process improvement and customer-centered service.

I am an airport services specialist with long-standing experience in passenger handling, customer care, and operational compliance across airlines and hospitality. I consistently ensure tasks meet statutory requirements, resolve service disruptions, and deliver empathetic, precise support to travelers.

My background includes roles with Egypt Air, Grand Europe Tours, and G Hotel, where I managed check-in/out processes, crafted travel itineraries, handled flight disruptions, and applied safety and fraud-detection procedures. I bring strong communication, teamwork, and a commitment to improving passenger experiences while adhering to airline and airport protocols.

Experience

Work history, roles, and key accomplishments

Guest Services Executive

G Hotel

May 2022 - Jul 2023 (1 year 2 months)

Welcomed guests, facilitated check-in/out, provided information on rates and amenities, and escalated complex issues to hotel administration to ensure efficient and precise guest service.

Front Desk Operations Check Out Guest Relations Communication

Customer Care Associate

Grand Europe Tours

Apr 2021 - Mar 2022 (11 months)

Crafted personalized travel itineraries, assisted with reservations and travel queries, handled cancellations and accommodation issues, and gathered customer feedback to improve service quality.

Reserving Customer Support Feedback Travel Documentation

Airport Services Officer

Egypt Air

Nov 2004 - Dec 2020 (16 years 1 month)

Ensured timely completion of airport operations with strict adherence to statutory and company standards, provided alternatives and actionable solutions for inconvenienced passengers, and analyzed/report deviations to improve service delivery.