At ThriveCart, I built the RAG and tool-calling agent behind support knowledge answers, helping deflect 18–22% of tier-1 tickets. I raised answer accuracy from about 71% to 89% through prompt and retrieval iterations tracked with evaluation checks.
I designed FastAPI services for OpenAI and Anthropic Claude that handle 40,000–60,000 LLM calls a day, and shipped React and TypeScript features for merchants. Recommendations, funnel diagnostics, and affiliate summaries showed a 4–7% relative lift in checkout conversion in A/B tests.
At Dragonfly Tech, Inc., I designed the event pipeline for DragonFly OS, processing 8–12 million events a day, and wrote the dispatch engine that helped lower cost per delivery and improve on-time rates. Earlier, I rebuilt client apps at Accenture and delivered enterprise features at Cognizant.
