I've led CRM migration, workflow design, and issue resolution for Augustory's 3R Hub initiative, serving as the link between a leading paint brand, technical vendors, and cross-functional teams. I build practical tracking structures in Zoho CRM, translate system requirements for non-technical stakeholders, and coordinate processes that improve first-contact resolution.
Previously, at Cube Content Governance Global and Insighture, I built delivery dashboards for executive reporting, transformed PDF-to-HTML requirements into development guidance, and monitored 300+ financial regulatory sources daily. I've improved data accuracy by 25%, reduced update turnaround time by 30%, and am currently completing an MSc in Business Analytics.
