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RSExperienced Incident/Problem Manager with a focus on service excellence.
Experience
Incident/Problem Manager
IBM Malaysia Sdn Bhd
Feb 2018 - Jun 2021 (3 years 4 months)
Release Manager
IBM Malaysia Sdn Bhd
Jan 2017 - Feb 2018 (1 year 1 month)
Level 3 Engineer MWPM
IBM Malaysia Sdn Bhd
Feb 2015 - Jan 2017 (1 year 11 months)
MRMeticulous Junior QA Engineer with strong analytical and communication skills.
Experience
Junior Manual QA Engineer
Wayfare
Oct 2022 - Present (3 years 1 month)
School Secretary
Pro Deo Christian Theoretical High School
Oct 2014 - Present (11 years 1 month)
Experienced Technical Support Engineer with expertise in troubleshooting systems.
Experience
Technical Support Engineer
Matillion
Mar 2022 - Dec 2024 (2 years 9 months)
Client Integration Engineer
CJ Affiliate
Jan 2020 - Feb 2022 (2 years 1 month)
IT Support Engineer / Rollout Engineer
D-Ploy Robert Half
Jul 2019 - Sep 2019 (2 months)
Senior technical support specialist driving faster resolution and stronger engineering–support collaboration.
Experience
LLSenior Technical Escalation Specialist
LinkedIn Learning
Apr 2024 - Present (1 year 7 months)
LLTechnical Services Manager
LinkedIn Learning
Mar 2023 - Apr 2024 (1 year 1 month)
Detail-oriented QA Tester with 6+ years of experience.
Experience
QA Tester
TeamEngine
Jan 2024 - Present (1 year 10 months)
QA Tester
TeamEngine
Jan 2024 - Present (1 year 10 months)
Software Test Engineer
Infomil
Nov 2023 - Jan 2024 (2 months)
Experienced Major Incident Manager focused on improving incident resolution.
Experience
Major Incident Manager
Capgemini
Jun 2022 - Present (3 years 5 months)
Dynamic Application Support & IT Service Desk Professional.
Experience
Service Desk Analyst
Churchill Knight – UoM
Sep 2022 - Present (3 years 2 months)
Support Services Engineer
IT Lab (Managed Services Provider)
Apr 2017 - Sep 2022 (5 years 5 months)
Service Desk Analyst
Barnardos
AACustomer-focused professional with 8 years of experience in service delivery.
Experience
Client Services & Executive Support Specialist
Lenitive Consulting
Jan 2021 - Present (4 years 10 months)
Customer Relations & Operations Coordinator
Bids Ville Enterprise
Oct 2014 - Dec 2020 (6 years 2 months)
Customer Success Consultant leveraging AI and data to boost retention.
Experience
Senior Consultant, Customer Success
IntouchCX
Mar 2024 - Present (1 year 8 months)
Data Back Office Representative
Alorica India Pvt Ltd
Feb 2022 - May 2023 (1 year 3 months)
Customer Relationship Executive
I W Handicrafts
AUSeasoned Incident Manager with expertise in process improvement.
Experience
Major Incident Manager
Persistent Systems India Pvt.Ltd
Mar 2025 - Present (8 months)
Major Incident Manager
CitiusTech Healthcare Technology Pvt. Ltd
Jun 2024 - Dec 2024 (6 months)
Incident Manager
Project Coordinator with expertise in issue management and digital operations.
Experience
Project Coordinator
Engineering People GmbH
Jun 2023 - Jul 2024 (1 year 1 month)
Intern - Project Lead Team
Daimler Truck AG
Oct 2022 - Apr 2023 (6 months)
Intern - Project Management
Robert Bosch GmbH
Mar 2022 - Sep 2022 (6 months)
Incident and problem management leader driving service resilience and continuous improvement.
Experience
Incident Commander
The Score / Penn Entertainment
Jun 2024 - Present (1 year 5 months)
AISr. Critical Incident Manager Lead
Airbnb
Nov 2022 - Apr 2024 (1 year 5 months)
Principal Engineer, Service Management
AHExperienced Production Support Analyst with a focus on operational efficiency.
Experience
Production Support Specialist
Online Insight LLC.
Production Support Analyst II
Ceridian / Dayforce
Application Support Specialist
GXS Inc.
MYProactive Quality Assurance Engineer with a passion for software quality.
Experience
Quality Assurance Engineer
Incubate Labs (Pvt) Ltd
Aug 2023 - Present (2 years 3 months)
Trainee Quality Assurance Engineer
4 Axis Solutions (Pvt) Ltd
Jan 2022 - Jul 2022 (6 months)
Incident Manager and Technical Support Specialist driving faster resolutions and client retention.
Experience
Incident Manager
SCC SoftComputer
Jan 2024 - Present (1 year 10 months)
Customer Success Specialist
StarOfService
Feb 2023 - Oct 2023 (8 months)
JOTechnical Support Engineer
Jotform
Customer service-oriented Technical Support Specialist with 5 years experience.
Experience
Application Support Specialist
Express-Scripts Canada
Nov 2022 - Present (3 years)
Virtual Desktop Analyst
Insight Global
Jun 2022 - Present (3 years 5 months)
PMCustomer support specialist with four years' experience resolving issues and improving retention.
Experience
Customer Support Incharge
Cambridge Cloud Solution
Mar 2023 - Present (2 years 8 months)
Customer Support Agent
Falcon-I Tracking
Jan 2022 - Jan 2023 (1 year)
Data Management Specialist
IT Support Analyst with expertise in incident management and ITSM.
Experience
Assistant System Engineer
Tata Consultancy Services
Jan 2022 - Present (3 years 10 months)
IT specialist with expertise in system administration and technical support.
Experience
Customer Service Representative
Customer Service Representative
Jan 2017 - Present (8 years 10 months)
Tier 3 Specialist
Tier 3 Technical Support
Jan 2016 - Present (9 years 10 months)
PBHighly motivated Technical Lead with 8 years of experience.
Experience
Technical Lead
Exxat
Mar 2023 - Present (2 years 8 months)
Senior Technical Support Engineer
Automation Anywhere
Jun 2022 - Feb 2023 (8 months)
Senior Product Analyst
Exxat
Jan 2019 - Jun 2022 (3 years 5 months)
Technical Escalation Specialist
LinkedIn Learning
Feb 2015 - Mar 2023 (8 years 1 month)
Technical Support Specialist
Lynda.com
Aug 2010 - Jul 2015 (4 years 11 months)
Software Test Engineer
Infomil
Nov 2023 - Jan 2024 (2 months)
Functional Tester
Allianz
Feb 2021 - Sep 2023 (2 years 7 months)
Jan 2015 - Mar 2017 (2 years 2 months)
Customer Service Support Analyst
I-Scene
May 2013 - Nov 2014 (1 year 6 months)
Technical Support Advisor
Telecom Plus – Utility Warehouse
Sep 2008 - Jan 2014 (5 years 4 months)
Customer Experience Supervisor
LG Electronics (Fouani Nigeria Limited)
Mar 2008 - Oct 2014 (6 years 7 months)
Dec 2019 - Dec 2021 (2 years)
ITC Infotech Ind Pvt. Ltd
Dec 2021 - Jan 2024 (2 years 1 month)
Incident Manager
Intuit
Mar 2021 - Dec 2021 (9 months)
Incident Manager
Enoah I Solutions
Jul 2019 - Dec 2020 (1 year 5 months)
Student Project Manager
Hochschule Hof
Apr 2022 - Jun 2022 (2 months)
Language Trainer for School Students
SECMOL
Oct 2020 - Nov 2020 (1 month)
CarMax
Jul 2021 - Nov 2022 (1 year 4 months)
Incident / Problem Manager Lead
Arthrex
Mar 2020 - Jul 2021 (1 year 4 months)
Enterprise Incident / Problem Manager Lead
AutoNation
Apr 2019 - Mar 2020 (11 months)
Feb 2021 - Dec 2021 (10 months)
Technical Support Specialist
SITE123
Nov 2019 - Feb 2021 (1 year 3 months)
Regional Manager
Dual Innovation
Jun 2017 - Nov 2019 (2 years 5 months)
Systems Consultant
Long View Systems
Aug 2021 - Present (4 years 3 months)
Systems Consultant
Ian Martin
Feb 2020 - Present (5 years 9 months)
Ebiz Solutions
Jan 2019 - Jan 2021 (2 years)
Assistant Supervisor
Assistant Supervisor
Jan 2010 - Present (15 years 10 months)
Software Developer
La Net Team Software Solutions Pvt. LTD
Mar 2016 - Mar 2018 (1 year 11 months)
