5 Student Services Counselor Job Description Templates and Examples

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

We are seeking a detail-oriented and proactive Student Services Assistant to join our team at [$COMPANY_NAME]. In this hybrid role, you will play a critical part in enhancing the student experience by providing administrative support and assisting with various student services operations. Your efforts will contribute to the overall success and satisfaction of our student body.

Responsibilities

• Provide exceptional administrative support to both students and staff, addressing inquiries and resolving issues promptly.
• Assist in coordinating student services programs and activities, ensuring smooth execution and high engagement.
• Maintain accurate records and databases related to student services, ensuring compliance with institutional policies.
• Collaborate with various departments to streamline processes and improve student service delivery.
• Support the onboarding process for new students, including orientation and information dissemination.
• Gather feedback from students to identify areas for improvement in services offered.

Required and Preferred Qualifications

Required:

• Associate degree or equivalent experience in higher education administration or a related field.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and student information systems.

Preferred:

• Bachelor's degree in a relevant field.
• Experience in a student services or administrative role within an educational institution.
• Familiarity with online communication tools and platforms.

Technical Skills and Relevant Technologies

• Proficiency in data entry and management using student information systems.
• Experience with customer relationship management (CRM) software.
• Basic understanding of academic policies and procedures within an educational environment.

Soft Skills and Cultural Fit

• Strong interpersonal skills with a commitment to providing excellent customer service.
• Ability to work collaboratively in a team-oriented environment.
• Problem-solving mindset with a proactive approach to addressing student needs.
• Adaptability to changing environments and priorities.

Benefits and Perks

We offer a comprehensive benefits package that includes:

• Competitive salary based on experience
• Health, dental, and vision insurance
• Retirement savings plan with company match
• Professional development opportunities
• Generous paid time off and holiday schedule

Equal Opportunity Statement

[$COMPANY_NAME] is committed to diversity and inclusion in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation, or any other basis protected by applicable law.

Location

This is a hybrid position requiring candidates to work from our office in [$COMPANY_LOCATION] at least 3 days a week.

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

We are seeking a dedicated Student Services Counselor to join our team, playing a crucial role in supporting students throughout their educational journey. In this position, you will provide guidance, resources, and personalized support to enhance student engagement and success while fostering a positive learning environment.

Responsibilities

• Conduct one-on-one counseling sessions with students to assess their academic needs and provide tailored support strategies.
• Develop and implement workshops and resources focused on academic success, time management, and personal growth.
• Act as a liaison between students and faculty, ensuring effective communication and addressing any issues that may arise.
• Monitor student progress and provide timely interventions to help students stay on track with their academic goals.
• Maintain accurate records of counseling sessions and student interactions while ensuring confidentiality.
• Collaborate with other departments to create a holistic support system that addresses various student needs.

Required and Preferred Qualifications

Required:

• Bachelor’s degree in Counseling, Psychology, Education, or a related field.
• 2+ years of experience in student services, counseling, or educational support roles.
• Strong understanding of student development theories and effective counseling techniques.
• Excellent communication and interpersonal skills, with the ability to connect with a diverse student population.

Preferred:

• Master’s degree in Counseling or a related field.
• Experience working in an academic setting or with adult learners.
• Familiarity with academic advising and student support resources.
• Proficiency in utilizing technology and online platforms for counseling and communication.

Technical Skills and Relevant Technologies

• Proficient in using student information systems and counseling software.
• Ability to leverage digital communication tools effectively to engage with students.
• Understanding of data privacy regulations and ethical considerations in counseling.

Soft Skills and Cultural Fit

• Empathetic and approachable demeanor, fostering trust and rapport with students.
• Strong problem-solving skills, with the ability to adapt to changing student needs.
• Commitment to promoting an inclusive and supportive campus culture.
• Self-motivated with a passion for student advocacy and success.

Benefits and Perks

We offer a competitive salary and a comprehensive benefits package, which may include:

• Flexible work arrangements
• Professional development opportunities
• Health insurance and wellness programs
• Retirement savings plans
• Generous paid time off policies

Equal Opportunity Statement

[$COMPANY_NAME] is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.

Location

This is a remote position within [$COMPANY_LOCATION].

We encourage applicants from all backgrounds and experiences to apply, even if you don't meet every qualification listed. Your unique perspective may be just what we need!

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

As a Senior Student Services Counselor at [$COMPANY_NAME], you will take a lead role in providing exceptional support and guidance to our diverse student body. You will leverage your expertise to enhance the student experience, ensuring that each individual feels valued and empowered throughout their academic journey. This position involves strategic collaboration with various departments to optimize student engagement and retention.

Responsibilities

• Advise and support students on academic progress, program selection, and career planning, utilizing a data-driven approach to identify areas for improvement.
• Develop and implement comprehensive student support programs that address the unique needs of diverse populations, fostering an inclusive environment.
• Lead workshops and informational sessions aimed at enhancing student skills and knowledge related to academic success, financial literacy, and wellness.
• Build strong relationships with faculty, administration, and external partners to facilitate a seamless support network for students.
• Monitor and assess student feedback and program outcomes to drive continuous improvement initiatives.
• Supervise and mentor junior counselors, providing guidance and support to enhance their professional development.

Required and Preferred Qualifications

Required:

• Master's degree in Education, Counseling, or a related field.
• 5+ years of experience in student services or academic advising, with a proven track record of impact.
• Deep understanding of student development theories and practices, along with strong analytical skills to assess student needs.

Preferred:

• Experience in a higher education setting or a diverse educational environment.
• Familiarity with student management systems and data analysis tools.
• Certification in counseling or coaching is a plus.

Technical Skills and Relevant Technologies

• Proficiency in student information systems (SIS) and learning management systems (LMS).
• Strong knowledge of data analysis tools to track student performance and engagement metrics.
• Experience with virtual communication and counseling platforms.

Soft Skills and Cultural Fit

• Exceptional interpersonal and communication skills, with an ability to engage and motivate a diverse student population.
• Empathetic approach to counseling, with a commitment to promoting student well-being and success.
• Ability to work collaboratively in a team-oriented environment while also demonstrating initiative.
• Strong problem-solving skills and a proactive mindset to address student challenges.

Benefits and Perks

At [$COMPANY_NAME], we value the well-being of our employees and offer a competitive compensation package, including:

• Salary range: [$SALARY_RANGE]
• Comprehensive health and wellness benefits.
• Generous paid time off and holiday schedule.
• Professional development opportunities, including workshops and conferences.
• Flexible work arrangements, including remote work options for part of the week.

Equal Opportunity Statement

[$COMPANY_NAME] is committed to fostering an inclusive environment and is proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and strive to create a diverse workforce that reflects the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation, or any other basis protected by applicable law.

Location

This is a hybrid position requiring employees to work from the office at least 3 days a week, located in [$COMPANY_LOCATION].

We encourage applicants who meet some but not all of the qualifications to apply. Your unique experiences and perspectives could be the perfect fit for our team!

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

We are looking for a dynamic and experienced Student Services Manager to lead our team in providing exceptional support and guidance to students throughout their academic journey. This role is crucial in fostering student success and engagement by ensuring access to resources, addressing student needs, and promoting a positive learning environment.

Responsibilities

• Oversee the development and implementation of student services programs aimed at enhancing student satisfaction and retention
• Lead and mentor a team of student services professionals, fostering a culture of continuous improvement and high performance
• Collaborate with academic departments to ensure alignment of student services with academic goals and initiatives
• Manage student inquiries and resolve issues efficiently to provide a seamless student experience
• Analyze student feedback and service metrics to identify areas for improvement and implement strategic initiatives
• Develop and deliver training programs for staff to enhance service delivery and student engagement

Required and Preferred Qualifications

Required:

• 3+ years of experience in student services or a related field, with a proven track record of effective program management
• Strong understanding of student needs and the academic environment
• Excellent leadership and team management skills with a focus on developing talent
• Demonstrated ability to analyze data and use insights to drive decision-making
• Exceptional communication and interpersonal skills, with the ability to work collaboratively across departments

Preferred:

• Master's degree in education, higher education administration, or a related field
• Experience with online or remote learning environments
• Proficiency in student management systems and data analytics tools

Technical Skills and Relevant Technologies

• Familiarity with student information systems (SIS) and customer relationship management (CRM) software
• Experience with data analysis tools to track and report on student engagement metrics
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

Soft Skills and Cultural Fit

• Empathetic and student-centered approach to service delivery
• Strong problem-solving skills with the ability to think critically and adapt to changing circumstances
• Proactive attitude towards continuous improvement and innovation in student services
• Commitment to diversity, equity, and inclusion in all interactions and programs

Benefits and Perks

Salary range: [$SALARY_RANGE]

Full-time offers include:

• Flexible work arrangements with a fully remote option
• Comprehensive health and wellness benefits
• Professional development opportunities and tuition reimbursement
• Generous paid time off and holiday schedule
• Retirement savings plan with company matching

Equal Opportunity Statement

[$COMPANY_NAME] is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

Location

This is a fully remote position.

We encourage applicants from diverse backgrounds and those who may not meet every requirement to apply. Your unique experiences and perspectives are valued and can contribute to our team's success.

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

We are seeking a strategic and visionary Director of Student Services to lead the development and implementation of exceptional support services that enhance the student experience at [$COMPANY_NAME]. This role involves overseeing various student support functions, including counseling, advising, and engagement initiatives, ensuring that our services align with our mission of fostering student success and well-being.

Responsibilities

• Develop and execute a comprehensive strategy for student services that aligns with the institution's goals, enhancing overall student satisfaction and success metrics.
• Lead, mentor, and manage a diverse team of student service professionals, fostering a culture of collaboration, inclusivity, and continuous improvement.
• Oversee the design and implementation of programs that provide academic advising, career counseling, and mental health support, ensuring accessibility and responsiveness to student needs.
• Collaborate with academic departments and student organizations to create synergistic programs that promote student engagement and retention.
• Utilize data-driven insights to assess the effectiveness of student services programs, implementing changes based on evaluation results and feedback.
• Advocate for student needs at the administrative level, effectively communicating with stakeholders to drive strategic initiatives and resource allocation.

Required and Preferred Qualifications

Required:

• Master’s degree in Education, Counseling, Social Work, or a related field.
• 8+ years of progressive experience in student services or higher education administration, with a proven track record of leadership and program development.
• Strong understanding of student development theory and best practices in student support services.

Preferred:

• Experience working in a diverse educational environment and a commitment to promoting equity and inclusion.
• Proven ability to manage budgets and resources effectively.
• Familiarity with data analysis tools and methodologies to inform decision-making.

Technical Skills and Relevant Technologies

• Proficiency in student information systems (SIS) and customer relationship management (CRM) software.
• Experience with online learning platforms and virtual student engagement tools.
• Strong analytical skills to interpret data and drive actionable insights for program improvement.

Soft Skills and Cultural Fit

• Exceptional interpersonal and communication skills, with the ability to engage effectively with a diverse range of stakeholders.
• Demonstrated ability to lead with empathy and build strong relationships within the academic community.
• Proactive problem solver with a strategic mindset and a focus on results.
• A passion for supporting student success and a commitment to fostering a positive campus culture.

Benefits and Perks

Annual salary range: [$SALARY_RANGE]

Additional benefits may include:

• Flexible work hours and hybrid work arrangements.
• Comprehensive health and wellness benefits.
• Professional development opportunities.
• Retirement savings plans with employer matching.
• Generous paid time off and holiday schedule.

Equal Opportunity Statement

[$COMPANY_NAME] is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis protected by applicable law.

Location

This role requires a hybrid work arrangement, with successful candidates expected to work from the office at least 3 days a week.