Company Overview
[$COMPANY_OVERVIEW]
Role Overview
As a Junior Public Safety Dispatcher at [$COMPANY_NAME], you will play a crucial role in ensuring the safety and security of our community. You will be responsible for receiving emergency and non-emergency calls, dispatching appropriate personnel, and coordinating responses to incidents in a fast-paced environment.
Responsibilities
- Receive and prioritize incoming calls for service, including emergency requests and general inquiries
- Dispatch police, fire, and medical services promptly and efficiently
- Maintain accurate records of calls, incidents, and actions taken in the dispatch system
- Monitor and operate communication equipment including radios and telephones
- Provide clear and concise information to first responders and the public
- Assist in maintaining situational awareness by monitoring local traffic and weather conditions
Required and Preferred Qualifications
Required:
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work under pressure and handle multiple tasks simultaneously
- Basic computer skills and familiarity with dispatch or emergency management software
Preferred:
- Previous experience in a dispatch or customer service role
- Knowledge of public safety protocols and procedures
- Familiarity with two-way radio communication systems
Technical Skills and Relevant Technologies
- Proficiency in using computer-aided dispatch (CAD) systems
- Experience with radio communication systems and emergency response protocols
- Basic understanding of geographic information systems (GIS) for mapping incidents
Soft Skills and Cultural Fit
- Strong problem-solving abilities and critical thinking skills
- Exemplary attention to detail and organizational skills
- Ability to work well in a team environment while also being self-motivated
- Compassionate and empathetic approach when dealing with callers in distress
Benefits and Perks
Salary range: [$SALARY_RANGE]
Additional benefits may include:
- Health, dental, and vision insurance
- Retirement plan options
- Paid time off and holidays
- Continuous training and professional development opportunities
Location
This role requires successful candidates to be based in-person at [$COMPANY_LOCATION].