ZowieZO

Solution Engineer

Unlock the full potential of customer service. 70% of your work is repetitive. Zowie automates this work starting day one, equipping your team with everything they need to delight your customers and turn support into sales.

Zowie

Employee count: 51-200

Poland only
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About Zowie:At Zowie, we believe that buying online should feel like walking into your favorite local shop: personal, friendly, and easy. Our mission is to recreate offline shopping experiences online - but better. Zowie brings speed and empathy to customer interactions. Our platform automates responses to repetitive questions around return policy, order status, etc., and saves time for customer service agents, who can then proactively turn website visitors into paying customers. It can work as an add-on with existing tools (Zendesk, Shopify, Gorgias, etc.) or become a standalone customer service platform.
We are:🚀 Growing fast. We plan on keeping the Team growing! You’ll have a lot of autonomy and impact as we grow.🏈 Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.đŸ§‘â€đŸ’» Remote-first and hours are flexible. We allow everyone to figure out the best ways to collaborate with their team. At the end of the day, it's about delivering! Those in Poland can work from our offices in Cracow and Warsaw.
We strive to be:đŸ’Ș Ambitious and innovative. We don’t settle on existing solutions and keep looking for better ways to tackle challenges.đŸ‘» Bold and free-thinking. We trust our employees to find the best solutions.đŸ€žâ€â™€ïž Agile and high-performing. We work smarter, not harder. We use our OKRs to keep ourselves focused.đŸ€  Unafraid of change. Zowie is growing, and the market is changing. We thrive in an ever-evolving environment.

What you'll do:

  • Work with our Customer Success Team to improve Zowie’s business value to existing customers
  • Support our team in advanced product configuration
  • Become a product expert, be curious, and strive to find answers and work around on your own
  • Be a bridge between business and technology - deep dive into business requirements, understand processes, find improvement opportunities, and translate them into technical solutions
  • Work with customers’ technical teams to prepare specifications for dedicated integrations
  • Implement dedicated integrations between the Zowie platform and customers’ systems
  • Be responsible for direct contact with customers

Ideally, you’ll bring with you:

  • Proficiency in Python programming and web technologies such as HTML, CSS, and JavaScript
  • Experience working directly with customers
  • Excellent communication skills with which you’ll actively listen and explain complex technical issues in simple terms
  • A proven track record of implementing a customer-first attitude
  • Working proficiency in English (both spoken and written)
  • Demonstrable problem-solving skills
  • A self-starter, results-driven approach
  • A high degree of ownership
  • Demonstrated capacity to prioritize tasks effectively in a fast-paced work environment

It’ll be awesome if you have:

  • Experience working with APIs (REST, GraphQL, SOAP web services, etc.)
  • Experience supporting chatbots
  • Experience working in a similar position
We will offer you:👉 Employee Stock Option Plan (ESOP). You’re a part of our company’s future success.👉 Unlimited paid time off. We trust each other and don’t count days.👉 Great company offsites and individual integration budgets. We spend time together in person to strengthen our team.👉 Health benefits. We offer an additional health insurance package.👉 Development budget. We want to grow personally and professionally together.👉 Home-office funds. Make yourself a comfy space for work on a daily basis.

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About the job

Apply before

May 27, 2024

Posted on

Mar 28, 2024

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

Poland +/- 0 hours

About Zowie

Learn more about Zowie and their company culture.

View company profile

Let’s build the future of customer success. Together.

Buying online should feel like walking into your favorite local coffee shop - personal, friendly and easy. Zowie’s mission is to recreate offline shopping experiences online and reimagine digital customer service.

We can achieve more as a team

Every member makes a difference. We support, empower, and motivate those around us. Having each other’s back drives us to be better every day—as individuals and partners.

We keep our minds open

Spot what’s invisible at first glance. We want to know if the things we produce, use, and observe can be better, smarter, or more innovative. We never judge before understanding.

We love what we do

Our ambition enables us to be innovators. We’re all about producing positive energy and following good vibes. The journey is much more fascinating when you’re driven by what you do.

We build real relationships based on trust

Direct communication is about talking to people — not about people. We appreciate honesty and speak openly about our victories and challenges. We either win or we learn.

We choose the smartest way to reach our goals

Working smarter lets us learn, discover, and win. We’re problem solvers dedicated to getting things done. We think fast, adapt, and constantly look to improve ourselves.

Employee benefits

Learn about the employee benefits and perks provided at Zowie.

View benefits

Fitness Benefits

We subsidize health activities for you.

HR Support

You have access to an on-demand HR coach.

Unlimited Paid Time Off

We trust each other and don’t count days.

Health Benefits

We offer a competitive health insurance package.

View Zowie's employee benefits
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Zowie

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