We are:đ Growing fast. We plan on keeping the Team growing! Youâll have a lot of autonomy and impact as we grow.đ Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.đ§âđ» Remote-first and hours are flexible. We allow everyone to figure out the best ways to collaborate with their team. At the end of the day, it's about delivering! Those in Poland can work from our offices in Cracow and Warsaw.
We strive to be:đȘ Ambitious and innovative. We donât settle on existing solutions and keep looking for better ways to tackle challenges.đ» Bold and free-thinking. We trust our employees to find the best solutions.đ€žââïž Agile and high-performing. We work smarter, not harder. We use our OKRs to keep ourselves focused.đ€ Unafraid of change. Zowie is growing, and the market is changing. We thrive in an ever-evolving environment.
What you'll do:
- Work with our Customer Success Team to improve Zowieâs business value to existing customers
- Support our team in advanced product configuration
- Become a product expert, be curious, and strive to find answers and work around on your own
- Be a bridge between business and technology - deep dive into business requirements, understand processes, find improvement opportunities, and translate them into technical solutions
- Work with customersâ technical teams to prepare specifications for dedicated integrations
- Implement dedicated integrations between the Zowie platform and customersâ systems
- Be responsible for direct contact with customers
Ideally, youâll bring with you:
- Proficiency in Python programming and web technologies such as HTML, CSS, and JavaScript
- Experience working directly with customers
- Excellent communication skills with which youâll actively listen and explain complex technical issues in simple terms
- A proven track record of implementing a customer-first attitude
- Working proficiency in English (both spoken and written)
- Demonstrable problem-solving skills
- A self-starter, results-driven approach
- A high degree of ownership
- Demonstrated capacity to prioritize tasks effectively in a fast-paced work environment
Itâll be awesome if you have:
- Experience working with APIs (REST, GraphQL, SOAP web services, etc.)
- Experience supporting chatbots
- Experience working in a similar position