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ZipdevZI

Jr Escalation Support Engineer

Our dual goal is to empower clients’ technology recruiting and staffing efforts and provide our team members with rewarding careers.

Zipdev

Employee count: 11-50

Mexico only

Zipdev is looking for a Escalation Support Engineer with Python experience to join our remote team.

The Escalation Engineer is responsible for developing high-quality, innovative, fully performing software in compliance with coding standards. This individual works in partnership with cross-functional teams to ensure that software deliverables, including designs, codes, and tests, are completed in a timely manner while remaining aligned with industry and organizational standards

Essential Duties Responsibilities:

  • Provides support to the Engineering team, with a high attention to detail
  • Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems
  • Works on systems critical to the organization's current and future operations
  • Debugs production issues across services and multiple levels of the stack
  • Assists with improvement of organizational engineering standards, tooling, and processes
  • Participates in the testing process through test review and analysis, test witnessing, and certification of software
  • Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems
  • Maintains an understanding of current and new technologies or programming practices through continuing education, reading, and participation in professional conferences, workshops, or groups

Requirements

  • Bachelor’s degree in related field or equivalent work experience
  • 1+ years of related experience with escalation support, or technical support
  • Experience of Python
  • Experience with Linux and Windows operating systems.
  • Solid experience in virtualization platforms such as VMware, KVM, or Hyper-V
  • Knowledge of C++ and/or Golang is a plus
  • Ability to work independently on projects and processes with close supervision
  • Broad theoretical knowledge of applicable work area
  • Ability to situationally adapt and understand new technology/processes as per business requirement
  • Knowledge of a variety of the field's concepts, practices, and procedures
  • Ability to work constructively and independently under stress and pressure in a fast paced, multi-tasking environment
  • Ability to interact positively and openly with colleagues and external business contacts, with strong verbal and written communication skills
  • Knowledge of programming languages and software basics
  • Understanding of relevant software development tools including version control, build processes, debuggers, and test frameworks

Benefits

  • Work remotely Monday - Friday, 40 hours a week (no weekends)
  • Vacation: 10 business days a year
  • Holidays: 5 National Holidays a year
  • Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
  • Parental Leave
  • Health Care Reimbursement
  • Active Lifestyle Reimbursement
  • Quarterly Home Office Reimbursement
  • Payroll Deduction Purchase Plans
  • Longevity Bonus
  • Continuous Learning Bonus
  • Access to Training and Professional Development Platforms
  • Did we mention it's REMOTE?!!

One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.

Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Mexico +/- 0 hours

About Zipdev

Learn more about Zipdev and their company culture.

View company profile

Our dual goal is to empower clients’ technology recruiting and staffing efforts and provide our team members with rewarding careers.

Our Story

Why was Zipdev Founded?

Zipdev’s co-founders, Mike Lenny and Daniel Altenburg, first met while living in Lima, Peru, where they earned each other’s trust playing rugby and traveling around Latin America together. Zipdev was born after they had both moved back to San Diego, when Mike asked Daniel for help finding solid software engineers to help develop an app he wanted to build.

At first they struggled to find the right option. Trying to build out a full team software development team in California was costly, and a couple false starts with teams in disparate time zones was discouraging. But soon they realized that they had a resource that they knew well right in their own backyard: Latin America.

So after much searching and relationship building, Mike and Daniel found some very talented software engineers to work with. They then spread the word about their experience with members of the San Diego startup community, some of whom convinced them to start Zipdev and became its first customers in 2015.

Zipdev has since grown into a multidisciplinary team of recruiters, software engineers, designers, QA testers, project managers, product owners, and more spanning multiple cities in the United States and Latin America and all dedicated to providing its clients with dependable technology professionals whether remote or onsite.

Our Locations

Zipdev recruits local candidates for your on-site positions and specializes in building your distributed team in your time zone with candidates based in Latin America.

Our Careers

Our dual goal is to alleviate our clients’ tech talent acquisition and retention headaches and provide our team members with rewarding careers.

Employee benefits

Learn about the employee benefits and perks provided at Zipdev.

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Healthcare benefits

Major Medical Insurance

Wellness benefits

Active Lifestyle/Gym Reimbursement

Quarterly Home Office Reimbursement

Since you work remotely, we want to make sure your home office is comfortable.

Learning and development budget

Continuous Education Bonus + Access to Training and Professional Development Platforms

View Zipdev's employee benefits
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Zipdev

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Zipdev hiring Jr Escalation Support Engineer • Remote (Work from Home) | Himalayas