Citizen Developer Support Expert

Req ID 69183 Częstochowa, Poland

Tasks:

• Support ZF’s constantly growing base of Citizen Developers in the business departments with their requests for support or information during development or operation of their solutions (first and second level support);
• Analyze, troubleshoot, and document issues with Citizen Developers in their solutions, e.g. developed on MS Power Platform (Power Apps, Power Automate, Power BI, Dataverse, Power Automate Desktop, Power Virtual Agent, AI Builder, etc.) incl. documentation (ticket system/ knowledge base articles) and in future other IT self-service
• Ensure proper routing of specific requests to other relevant IT teams, e.g. for training, coaching, ideation workshops or provide how-to guides and predefined governance rules

Your Profile:

• MS Power Platform deep knowledge of app development and architecture (e.g. Governance capabilities);
• PowerBI hands-on workings experience;
• Experience in application development, especially in no/low code solutions;
• Excellent English language skills;
• Bachelor's degree or higher in a related field;
• Willingness to continuously learn new IT solutions and to provide support for Citizen Developers;
• Global intercultural awareness & customer orientation;
• Personal commitment, organizational skills, flexibility, teamwork

Advantages:

• Language skills: German/Chinese
• Experience in IT operations
• Experience in KNIME

We offer:

• Stable company background and long-term working possibility;
• International working environment;
• Professional growth and career opportunities;
• Private medical care, MyBenefit platform, discounts package on goods and services;
• Flexible working hours and opportunity to work 100% remotely.

Be part of our ZF team as Citizen Developer Support Expert and apply now!

Contact

Izabela Mazurkiewicz - Biçen