Communications & Engagement Co-ordinator

Company description: Water Utility Company based in Yorkshire region of England.

Job description:

Communications Engagement Co-ordinator

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a salary from £31,996 - £39,919 per annum depending on experience
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Communications Engagement Co-ordinator progression plan
• 25 days annual leave plus bank holidays plus two wellness days!
• Life assurance cover of 4 times pensionable salary
• A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location : This role will initially be based in Bradford but were moving our office to Leeds Valley Park in Summer 2026, so youll be based there in the future, with a hybrid working arrangement in place, a mix of office, home working and out onsite.

Work type: This is a fixed term opportunity for 2 years. You will be working full time, 37 hours per week, Monday Friday within a working window of 8:00am-6:00pm.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away.

But for us, its so much more than this. We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year.

We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in:

This is an exciting new role within the communications team.

You will provide communication and engagement support to our fast paced operational improvement projects such as our smart metering upgrade project and sewer alarm roll out.

The projects are far reaching and needs our support to engage and tell customers about what were doing, how it impacts them, and the benefits it will bring.

You will be required to work as part of the communications and engagement team, alongside a Campaigns Advisor and Communications Engagement Advisor.

You will work across the projects to create compelling and engaging communications and engagement activity.

There will be a requirement to be involved in the full range of communication activity; from managing day to day enquiries, finding stories, creating content, meeting stakeholders, carrying out community engagement, creating reports to measure success, and support to the business on the planning and delivery of effective communication and engagement plans.

Some of the key role responsibilities include the following -

• - Build and maintain effective relationships with colleagues across the business to help understand requirements and prioritise work
• - Plan, create and deliver engaging content for our communication channels
• - Plan, support and deliver events virtually and in-person
• - Create engaging collateral (videos, posters, newsletters, social content etc) that raise awareness about the work were doing
• - Ensure that all communication and engagement is measured, so that the insight and learning can be used to drive improvements

What skills qualifications are we looking for?

• -The successful candidate will have previous communications and engagement experience.
• -You will have excellent writing skills, using simple and clear language that colleagues will understand. You will have the ability to make complex information easily understood and experience it telling stories that motivate and engage colleagues.
• -Youll have a passion for all things creative and with it, youll have high standards of communication, bringing fresh ideas to the team and wider business.
• -Highly organised, able to work on your own initiative, you will be able to manage your work priorities and time effectively. Youll be experienced in making sure the right message gets to the right people, at the right time and in the right way and you will have had previous experience in building communication plans, delivering to a deadline and managing a number of projects at once.
• -A confident communicator, you will be able to build up effective working relationships with a range of key stakeholders. You will have excellent influencing skills and be able to provide best practice advice and guidance on all communications matters.
• -Youll have excellent IT skills, in particular using Microsoft Office packages Outlook, Excel, PowerPoint and Word and Adobe Creative software or similarly experienced in using other creative channels. You will be experienced in event creation/management.
• -Previous experience in copywriting, event management (in-person) or technical experience in relation to aspects of communication engagement activity e.g. video (filming and editing), event management, channel and content development would be desirable. Although, full training will be provided.

Although our assets are operational 24 hours a day, 365 days a year the company is committed to support flexible work patterns and job share options, where possible, to give you more control over your time and responsibilities. Whether you have child-care responsibilities or are looking for the ideal work-life balance our flexible options can offer work patterns that suit your needs.

If youre an experienced communications professional and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.

Please complete the online application process and submit a covering letter and CV outlining your suitability for the role.

Recruitment Process

Closing date 22nd May, 2026

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment.

Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.