Senior Communications Lead

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Job Description:

We're currently recruiting for a Senior Communications Lead to design and lead communications and engagement for a complex, high profile Capita Public Service programme implementation, go-live and operation, establishing confidence, enabling successful contract implementation and supporting safe transition to live services under intense stakeholder, media and service user scrutiny.

This is the first dedicated communications role into the programme and is responsible for setting strategy, standards and ways of working, before building and leading a small communications team as the programme scales.

Responsibilities

• Develop and own a comprehensive programme communications and engagement strategy covering implementation, transition, go‑live and live service phases.

• Ensure communications activity supports programme delivery, assurance and risk management.

• Set the strategic direction, tone and professional standards for communications across the programme.

• Act as trusted communications adviser to programme leadership and senior Capita stakeholders.

• Build and sustain effective working relationships with senior Government stakeholders, including experienced client‑side communications leads.

• Represent Capita credibly and confidently in high‑scrutiny environments.

• Lead delivery of communications activity across:

  • TUPE and workforce transition

  • service integration and mobilisation

  • phased onboarding of departments and arm’s‑length bodies

  • complex service go‑lives

  • external reputation, media and issues management

About You

Essential experience

• Significant experience leading communications for large‑scale transformation, implementation or complex programmes.

• Proven experience operating credibly with senior public‑sector or regulated‑environment stakeholders.

• Track record of developing and delivering communications strategies in high‑scrutiny environments.

• Hands‑on experience across implementation, transition and go‑live phases.

• Experience building or leading communications capability within a programme or change environment.

Desirable

• Experience working within or alongside formal change methodologies.

• Central Government, shared services or large‑scale service transformation experience.

• Experience of TUPE, workforce transition or service migration communications.

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

What’s in it for you?

• A competitive basic salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

AI & Fair Recruitment at Capita
At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you.

How We Use AI in Our Hiring Process
To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you.

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