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XsollaXS

Product Manager — Customer Feedback & Discovery

Xsolla is a global video game commerce company that provides developers and publishers with tools and services for funding, marketing, launching, and monetizing games across multiple platforms.

Xsolla

Employee count: 501-1000

Russian Federation only

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About the Role
We are looking for a Product Manager to own customer feedback systems and discovery research for the Self-Service team. You will build structured processes for feedback collection while conducting regular partner research to uncover needs and validate priorities.
This role reports to the Director of Self-Service and works closely with Integration Managers, Customer Success, Support, and Product teams.
Responsibilities

Feedback Systems:

Design and operate structured feedback intake
Route actionable items to relevant team members
Produce monthly closed-loop reports

Customer Discovery:

Conduct regular partner interviews
Apply jobs-to-be-done methodology to understand underlying needs
Map pain points across the partner journey
Validate feature requests and prioritization hypotheses
Document success stories and use cases

Insights & Reporting:

Maintain partner journey friction map
Synthesize feedback themes into prioritization input
Track feedback-to-resolution metrics
Present insights to team and stakeholders
Requirements
3+ years of product management experience with a customer research component
Demonstrated experience conducting user interviews and synthesizing insights
Strong analytical skills for pattern identification
Experience designing or operating feedback programs
Excellent written communication for reports and documentation
Ability to drive action based on evidence
Fluent English
Nice to Have
Experience in B2B SaaS customer research
Background in customer success, support, or voice-of-customer programs
Training in jobs-to-be-done or design thinking methodologies
Gaming industry knowledge

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Russian Federation +/- 0 hours

About Xsolla

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Xsolla is a global video game commerce company with a robust and powerful set of tools and services designed specifically for the video game industry. Founded in 2005 by Aleksandr Agapitov, the company empowers game developers and publishers to market, sell, connect, and optimize their games globally. Xsolla's solutions address the inherent complexities of global distribution, funding, marketing, and monetization, enabling partners to expand their audience, increase engagement, and boost revenue. The company's headquarters are located in Sherman Oaks, Los Angeles, California, with additional offices in various cities worldwide, including Berlin, Seoul, Kuala Lumpur, and Beijing. This global presence allows Xsolla to serve a diverse range of clients, from indie developers to AAA studios, and operate effectively in numerous international markets.

Xsolla's comprehensive suite of products includes Xsolla Pay Station, which supports over 700 payment methods in more than 200 countries and territories and over 130 currencies. Other key offerings include Xsolla Web Shop for Mobile Games, which allows developers to create their own branded online stores, and Xsolla Funding, which provides resources and opportunities for game financing. The company is committed to innovation and continuously adapts its offerings to meet the evolving needs of the gaming industry. This includes solutions for multiplatform delivery, secure global payments, cloud gaming services, and direct-to-consumer strategies. Xsolla partners with major industry players such as Valve, Twitch, Epic Games, KRAFTON, NetEase, and miHoYo, underscoring its significant role and reputation within the global gaming ecosystem. The company's mission is to level the playing field, ensuring that all creators have the opportunity to succeed and share their passion with a worldwide audience.

Employee benefits

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Competitive salary

Offers competitive salary.

Flexible working conditions

Provides flexible working conditions.

Comprehensive medical coverage

Offers comprehensive medical coverage.

Career development

Offers career development opportunities.

View Xsolla's employee benefits
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Xsolla

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