Client Success Manager

About Workweek

Workweek is revolutionizing how business leaders connect, learn, and operate by integrating distinct personalities, unparalleled expertise, and a vibrant community into a one-of-a-kind professional networking platform.

Our Approach

At Workweek, we build brands and audiences in specialized B2B sectors by providing expert content crafted by industry practitioners who have actually done the job. Once credibility and a sizable audience are established through our unique content, we further support these sectors by offering exclusive professional memberships. These memberships provide category-leading value, enabling leaders to connect with peers, access a comprehensive library of educational content, and utilize tools and services that streamline daily operations.

About the role

This role focuses on building and managing strong client relationships to help drive long-term partnerships. You’ll ensure smooth program execution from onboarding to campaign completion, align strategies to meet client goals, and deliver insights through reporting and optimizations. With a mix of relationship management and strategic execution, you’ll drive client success, retention, and growth by creating impactful experiences and demonstrating value at every stage.

What you'll do

• Client Lifecycle:
• • Owning the partner’s transition from pre-sale to post-sale
  • Manage the sponsorship program lifecycle, including, but not limited to, kickoff calls, onboarding into Workweek Partner Platform, timelines, deliverables, lead guarantees, impressions, click thru rates and status reporting
  • Aligning with Brand Partner on client KPIs and other benchmarks for program success and collaborate with project teams (internal and external) to identify marketing, demand generation and community development strategies and solutions that would best achieve those goals
• Client Success:
• • Facilitate smooth creative process, maintain campaign timelines, manage client feedback, and ensure approval prior to launch.
  • Deliver campaign reporting, offer mid-campaign optimizations, and post-campaign delivery and wrap reporting.
• Client retention, renewal and growth:
• • Compile comprehensive stat and ROI reports for current and completed client programs that help support Brand Partners on client renewals and upsell opportunities in line with the Workweek Renewal Process

Qualifications

• 2-4 years of digital or integrated media sales, media planning, account management, or client success experience
• Ability to understand and interpret data to craft stories, make observations and draw conclusions
• Utilize program performance data and insights to drive account strategy, upsell, drive incremental and renewal business
• History of successfully managing B2B stakeholders at various levels of seniority
• Basic understanding of digital media operations
• Strong problem-solving abilities and a deeply collaborative approach
• Self-motivated and able to work without close supervision
• Excellent timely communication and collaboration skills — you must be able to thoughtfully and efficiently work with others. Creativity is also a must.
• Experience with Salesforce and Project Management platforms (Monday, Notion, etc…), a plus.
• Ability to operate and represent yourself in a way that aligns with Workweek's core values

Benefits

• Competitive pay (we don't pay based on location, we assign value to the role)
• Equity in Workweek
• Remote operations with the ability to work in the time zone of your choice (or work IRL in our Austin, TX office)
• Unlimited PTO with a minimum of 3 days/quarter used
• 100% health insurance coverage, 75% coverage for dependents, and $150/month towards an HSA (or $150/month health stipend if insurance not used)
• 120 days of parental leave to use within one year of childbirth (available 12 months after your start date and only available every 365 days)
• 401(k) plan with 3.5% company match
• $500 one-time stipend for any home office needs used after the first 90 days
• 5-week sabbatical after 4 years on staff
• 2 volunteering days per year
• 1x/year in-person team retreat
• $100/month book stipend

Note: At Workweek, we’re passionate about building a diverse team. We care deeply about diversity, equality, and inclusion and strive to build a culture where everyone, from any background, feels included, supported, and free to be themselves.

If your experience is this close to what we’re looking for, please consider applying. Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply