WHAT YOU'LL DO:
- Manage all aspects of the customer data conversion process to a successful conclusion
- Consult with customers to help WorkWave understand customer business needs and recommend best practices to enable business workflows
- Develop, update, and deliver weekly status reports for your projects
- Work both independently and cross-functionally to champion the success of your customer’s migration process
- Offer technical expertise and guidance throughout the data conversion and merge processes
- Handle customer support calls during the post conversion time-frame
- Develop trust based relationships with customers so that we collectively reach successful outcomes
- Track time spent and help the team to develop and refine best practices so that our quality and timeliness improve
- Continually increase your knowledge of the software and the industries
- Drive efficiency between sales, implementation, and data engineering hand-offs
- Requires some level of work being done outside of standard business hours
WHAT YOU'LL BRING:
- Proven ability to manage multiple projects with tight deadlines
- Minimum of 2 years of data, technical support or implementation experience
- Advanced Excel knowledge and data analysis skills
- Familiarity with agile task management systems like Jira
- Ability to deal with an occasional challenging customer
- Ability to define and negotiate win/win outcomes
- Strong communication skills within a team, between teams, management, and customers
- Ability to manage multiple tasks and prioritize appropriately
- Data conversion or migration experience preferred
- High attention to detail
- Understanding that data merges cannot take place during production hours and occasional availability outside of standard business hours to facilitate key migration projects
- A track record for handling escalated issues appropriately