We are seeking a Technical Support Engineer to investigate talent-reported issues, debug AI + SaaS stack, and communicate with precision and empathy.
Requirements
- Ability to debug web applications
- Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup
- Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2-5 years of experience supporting customers on such web applications
- Comfortable with AI systems. Experience with LLMs, agents, or generative models
- Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents)
- Ability to understand model outputs, failure modes, hallucinations, and feedback loops
- Familiarity with modern AI APIs (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus
Benefits
- Competitive salary ($35,000–$50,000/year)
- Remote work option
