United States onlyWM Cares CSR position receives and processes escalated customer contacts, resolves customer issues, and collaborates with a team of Customer Service Representatives to meet overall call center objectives.
Requirements
- High School Diploma or GED
- Two years of prior work experience at a direct call center
- Ability to work in and/or back-up all incoming call
- Excellent verbal, written and analytical skills
- Computer skills, MS Office
- Typing Skills
- Professional phone etiquette
- Ability to multi task
- Ability to react well under pressure
- Treats others with respect
- Identifies and resolves problems in a timely manner
- Prioritizes and plans work activities
- Focuses on solving conflicts and listening to others without interrupting
- Is consistently at work and on time
- Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards.
- Balances team and individual responsibilities and helps build a positive team spirit
- Adapts and able to deal with frequent changes in the work environment
- Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.
- Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- 401K
- Paid Vacation
- Holidays
- Personal Days
